Franchisee Partner Support & Account Manager
Refer.IO is a rapidly growing wellness franchise with over 28 locations, seeking a part-time Franchisee Partner Support & Account Manager to help keep their franchise network running smoothly. The role involves being the first point of contact for franchise owners, managing schedules, sending newsletters, and guiding new franchisees through their onboarding process.
Responsibilities
- You will be the friendly first point of contact for our franchise owners when they need help or have questions
- You'll make sure our weekly newsletters and important updates get sent out to the owners on time, every time
- You'll also help us schedule and co-host our weekly group Zoom calls where owners share ideas and get advice
- When new franchise owners join the family, you will guide them through their first 90 days using our step-by-step checklist
- And when people are interested in buying a franchise, you'll help us reply to them and answer their basic questions
Skills
- Proactive customer support skills
- Strong organizational skills
- Ability to manage schedules and details
- Reliability
- Comfortable learning new software
- Ability to guide new franchise owners through their first 90 days
- Experience with sending newsletters and updates
- Experience with scheduling and co-hosting Zoom calls
- Ability to answer basic questions from potential franchise buyers
Company Overview