Technical Support Engineer

Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations. As a Technical Support Engineer, you will deliver technical solutions and support to help drive success for SMB customers across North America, collaborating with cross-functional teams to resolve complex challenges.

Responsibilities

• Own and resolve support tickets (customer-reported problems and bugs) for Odoo tools and services
• Investigate technical issues by identifying root causes, describing symptoms, quantifying scope, and proposing both short-term fixes and long-term solutions
• Collaborate with cross-functional teams to resolve customer and partner technical challenges
• Serve as a technical advisor to customers and partners, effectively communicating product value to both technical and non-technical audiences
• Manage enterprise customer support across SaaS, PaaS, and self-hosted environments while delivering excellent customer experience
• Develop solutions using Bash, Python, JavaScript, and PostgreSQL
• Document resolved issues and implement solutions across customer environments to enhance knowledge sharing and continuous improvement

Skills

• Bachelor's degree in Computer Science, Engineering, or related field
• Experience with Bash, Python, JavaScript, and database scripting (PostgreSQL preferred)
• Knowledge of ERP systems (CRM, Accounting, Inventory, POS)
• Strong problem-solving skills with the ability to translate technical concepts for diverse audiences
• Effective communication and collaboration skills with team members, partners, and customers
• 1-3 years of professional experience (technical support preferred)
• Experience with Odoo or similar ERP systems
• Background in SaaS or startup environments
• Experience working with Unix/Linux platforms
• A proactive learning mindset with a focus on continuous improvement
• Additional language skills (Spanish, French, or Portuguese preferred)

Benefits

• Healthcare
• Dental
• Vision
• Life Insurance
• FSA
• HSA Matching
• 401K Matching
• Commuter Benefits
• PTO (Paid-time-off)
• Paid sick days
• Paid holidays
• Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
• $100 towards a work-from-home office setup
• Evolve in a nice working atmosphere with a passionate, growing team!
• Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
• Company-sponsored events for groups of 6+ employees

Company Overview