[Remote] Operations Business Analyst I
Note: The job is a remote job and is open to candidates in USA. Gold Coast Health Plan is focused on creating innovative solutions for the health care industry. The Operations Business Analyst I role involves gathering business requirements, supporting process mapping, and assisting with data collection while collaborating with cross-functional teams.
Responsibilities
- Assist in gathering and documenting business requirements from internal stakeholders
- Support process mapping, documentation, and the creation of standard operating procedures (SOPs)
- Participate in stakeholder meetings to capture action items and identify potential process improvements
- Assist with data collection, validation, and entry into reports or dashboards under guidance
- Contribute to the development of training materials, job aids, or reference guides in collaboration with SMEs
- Maintain organized documentation repositories and assist with version control
- Help monitor project timelines and task completion using basic project tracking tools
- Work closely with cross-functional teams to learn and support various operational workflows
- Demonstrate continuous learning and actively seek mentorship from senior analysts
- Monitor updates to regulatory requirements and integrate changes to maintain compliance
- Understand and apply basic project management principles to manage documentation development timelines, track progress, and communicate status to stakeholders
Skills
- High School Graduate or General Education Degree (GED)
- Advanced computer skills in MS Office products
- A valid and current Driver's License
- Auto Insurance
- Professional licensure(s)
- 1–2 years of experience in an operations, administrative, or business analyst role (internship or full-time)
- Strong written and verbal communication skills
- Basic knowledge of process improvement methodologies and data analysis tools
- Familiarity with project tracking tools (e.g., Trello, Asana, Excel, or equivalent)
- Ability to manage time effectively and prioritize multiple tasks
- Strong attention to detail and a willingness to learn
Company Overview