Support Specialist | DX
Atlassian is a company that empowers teams globally with their software solutions. They are seeking a Support Specialist to assist customers with technical issues related to their DX platform and survey tools, providing advocacy and troubleshooting support while collaborating with engineering and customer experience teams.
Responsibilities
- Serve as the first line of support for customers using DX’s Survey and Data Cloud products, helping them troubleshoot issues and get unblocked quickly
- Assist with survey setup, delivery, and analysis to ensure customers collect meaningful feedback from their engineering teams
- Investigate and resolve unexpected product behaviors, escalating when necessary to Engineering or Product
- Communicate clearly and professionally with customers via Slack Connect, Microsoft Teams, email, and video calls
- Document support interactions, identify patterns in customer feedback, and contribute to improving internal processes and external resources
Skills
- 0–2+ years of customer-facing technical support or solutions engineering experience
- Familiarity with engineering tools like GitHub, Jira, Azure DevOps, GitLab, etc
- Understanding of APIs and how systems connect via webhooks or tokens
- Comfort troubleshooting and explaining technical concepts to both technical and non-technical users
- Familiarity with authentication concepts (OAuth, SAML, token-based auth)
Benefits
- Health and wellbeing resources
- Paid volunteer days
Company Overview
Company H1B Sponsorship