[Remote] Claims Support Specialist II
Note: The job is a remote job and is open to candidates in USA. Mercury Insurance is a company dedicated to helping people reduce risk and manage unexpected events. They are seeking a Claims Support Specialist II to handle inbound and outbound phone support while performing routine support duties in a fast-paced contact center environment.
Responsibilities
- Primary function is to have direct contact with customers by handling inbound and outbound phone support
- Working claims activities to support the business, customers, and the company
- Other functions may be assigned
Skills
- High School diploma or GED equivalent
- Or equivalent combination of education and/or experience
- A minimum of 1-year general office or related company experience
- Equivalent combination of education, service and/or contact center experience
- Ability to manage in a fast-paced high volume virtual contact center or office inbound and outbound calls in a timely manner
- Maintaining a positive, empathetic, and professional demeanor towards customers at all times
- Engaging in active listening with customers, confirming or clarifying information and addressing customer concerns as needed
- Must be proficient in the following skill sets; written and verbal communication, typing, excellent computer skills, and appropriate and/or proper grammar
- General knowledge of department procedures and operations
- Requires constant attention to detail and accuracy in work
Benefits
- Competitive compensation
- Flexibility to work from anywhere in the United States for most positions
- Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401 (k) retirement savings plan with company match
- Engaging work environment
- Promotional opportunities
- Education assistance
- Professional and personal development opportunities
- Company recognition program
- Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Company Overview
Company H1B Sponsorship