Customer Service Technical Specialist
FCP Euro is an online automotive parts retailer specializing in replacement parts for European vehicles. They are seeking Customer Service Technical Specialists to provide expert pre-purchase support and troubleshoot post-purchase issues for their customers.
Responsibilities
- Guide customers with confidence – Provide expert pre-purchase support via phone, chat, and email, ensuring customers get the right parts for their repairs
- Solve real-world automotive challenges – Troubleshoot post-purchase issues, from error orders to job-specific part replacements
- Be the expert others rely on – Support customer service team members by handling advanced technical escalations
- Keep things running smoothly – Accurately document customer interactions, resolve cases efficiently, and maintain workflow adherence
- Make a bigger impact – Identify recurring issues, collaborate with internal teams, and help improve products and processes
- Shape the future of European car parts – Work with technical content and product teams to enhance fitment accuracy and descriptions
- Share your knowledge – Contribute to internal knowledge bases and document common technical solutions
- Stay ahead of the curve – Keep up with the latest European vehicle technologies and industry advancements
Skills
- Passion for European cars, including ownership experience and/or European car community engagement
- Hands-on experience in car repair and a working knowledge of car parts and car repair
- 1+ years of experience in a Customer Service role or a technical support role within an automotive company or parts retailer
- Ability to clearly and professionally explain complex technical concepts via phone, chat, and emails
- Proficiency in computer use and comfort with technology and digital tools in a professional office setting
- Strong multitasking abilities and capable of handling multiple customer inquiries in a fast-paced environment
- Exceptional written and verbal communication skills, ensuring clarity and professionalism in all interactions
- Formal education in automotive technology and/or Automotive certifications from programs such as ASE (Automotive Service Excellence) or manufacturer-specific training (e.g., BMW, Audi, Mercedes-Benz)
Benefits
- Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees.
- Company HSA contribution.
- 120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time, plus Company Holidays
- 401k with Company deposit and match.
- Discounted prices on our catalog of European car parts!
Company Overview