Billing Coordinator
CarGurus is the largest and fastest-growing automotive marketplace, dedicated to transforming the car shopping experience. They are seeking a customer-focused Billing Coordinator to join their Finance Operations team, where the role involves addressing customer inquiries and resolving billing issues to ensure a positive experience.
Responsibilities
- Serve as a primary point of contact for customer inquiries related to billing, payments, and account questions via incoming cases and phone calls
- Provide timely, accurate, and professional responses while meeting individual and team service level expectations
- Investigate and resolve customer issues, including billing discrepancies, payment questions, and account adjustments
- Create credits and update customer account balances in accordance with internal approval policies
- Partner with Sales, Sales Operations, and Collections to resolve customer concerns and ensure a seamless experience
- Maintain accurate and up-to-date customer account information within financial systems
- Identify recurring customer issues or trends and escalate insights to leadership to help improve processes and the customer experience
- Support additional administrative and operational tasks as needed to support the Finance Operations team
Skills
- 1-3 years of experience in customer support, billing, accounts receivable, or a related role
- Strong customer service mindset with excellent written and verbal communication skills
- High attention to detail and the ability to manage multiple customer requests in a fast-paced environment
- Comfortable working with high volumes of cases or calls while maintaining accuracy and professionalism
- Eagerness to learn new systems and processes, with a proactive and dependable work style
- Proficiency in Microsoft Excel
- Bachelor's degree in Business, Finance, Accounting, or a related field preferred
- Experience with CRM or ERP systems such as Salesforce, Zuora, or NetSuite is a plus
Benefits
- Equity for all employees
- Career development and corporate giving programs
- Employee resource groups (ERGs) and communities
- Flexible hybrid model
- Robust time off policies
- Daily free lunch
- New car discount
- Meditation and fitness apps
- Commuting cost coverage
Company Overview