[Remote] Bilingual Health Care Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. State Collection Service Inc is seeking Remote Bilingual Health Care Customer Service Representatives to join their fast-growing teams. In this role, you will handle inbound and outbound calls, resolve questions regarding insurance and financial assistance, and process payments in a high-tech environment.

Responsibilities

• Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary
• Responds to requests for information by patient/account holders in a professional, thorough, explainable manner
• Acts to gain payment or arrangement of payment on behalf of the client as appropriate
• Follows client-specific protocols and policies when carrying out duties
• Investigates and responds to client enquiries as needed
• Enters and monitors payment arrangements
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Skills

• 1+ years' experience working in Call Center of Customer Service function where contact with the public was a part of daily duties
• Ability to work successfully in a fast-paced, deadline-oriented environment
• Strong organization skills. The ability to work on multiple tasks simultaneously
• Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
• Ability to work successfully and cooperatively within a team-based environment
• Bilingual candidates will provide additional support for bilingual calls
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws
• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Minimum Speed Results: 40 mbps download, 5 mbps upload
• Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods
• Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred

Benefits

• Health, Dental, Vision, Life and Disability Insurance
• 401K w/employer match
• HSA/Flexible spending accounts
• Paid time off starting at 90 days and annual profit sharing
• 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
• Family Friendly Events
• Wellness Programs/Gym Reimbursement
• All necessary equipment and technical support provided

Company Overview