Help Desk Support
Akkodis Group Nordics is seeking a Help Desk Support for a contract position in Plano, TX. The ideal candidate will excel in resolving technical issues quickly and support team growth by assisting in the training of new agents.
Responsibilities
- Responding promptly to user inquiries via phone or chat
- Troubleshooting and resolving software and hardware issues remotely
- Documenting incidents and solutions using a ticketing system (e.g., ServiceNow)
- Assisting with the onboarding and training of new support agents
- Escalating complex issues to appropriate teams when necessary
Skills
- High School Diploma, GED, or equivalent certification (Associate's Degree preferred)
- At least 1 year of remote help desk support experience
- Fluent in English
- Mac support experience or Mac Integration Basics certification
- Windows 10 support experience or Windows 10 certification
- Experience using ServiceNow or similar ticketing systems
- Strong communication and problem-solving skills
Benefits
- Medical
- Dental
- Vision
- Life insurance
- Short-term disability
- Additional voluntary benefits
- EAP program
- Commuter benefits
- 401K plan
- Paid Sick Leave
- Holiday pay
Company Overview