Agent(e) au support technique et service client
Petal is a leading Canadian healthcare orchestration and billing company that aims to revolutionize healthcare systems. They are seeking a technical support agent who will be a key point of contact for users, primarily physicians, providing first-line technical support and contributing to the continuous improvement of their solutions.
Responsibilities
- Providing first-line technical support (chat, phone, email)
- Diagnosing issues and proposing appropriate solutions
- Managing requests and escalating when necessary
- Supporting users in optimizing their use of the Xacte platform and analyzing their needs
- Collaborating with the product technical team by providing feedback to help deliver a user-friendly, reliable, and efficient product, and contributing to continuous improvement
- Contributing to documentation and knowledge sharing
Skills
- 1 to 3 years of experience in technical support or customer service
- Comfort working with technology and various tools
- Ability to manage multiple tasks simultaneously
- Excellent communication skills (written and verbal)
- Full bilingual proficiency (French and English), as the role involves interactions with English-speaking clients
- Your ability to analyze and structure technical issues
- Your autonomy, curiosity, and resourcefulness
- Your ability to simplify and explain technical concepts
- Your sense of priorities and team spirit
- Your experience with tools such as Microsoft Office, SharePoint, Intercom, Zendesk, Jira, or Trello
Benefits
- Compensation that recognizes your contribution;
- 4 to 6 weeks of paid vacation per year;
- 5 paid personal days per year;
- A group RRSP / DPSP plan with employer contribution;
- A complete group insurance plan, from day 1;
- An annual wellness allowance;
- Access to the Lumino Health™ telehealth application;
- Flexible work hours and more.
Company Overview