Operations - Resource Coordinator
Segal GCSE LLP is a leading audit, accounting, tax, and business advisory firm serving Toronto and the surrounding regions. The Resource Specialist in Resource Management will support workforce scheduling across Audit, Enterprise, and Tax, administer the iFirm practice management system, and deliver insights to optimize resource utilization.
Responsibilities
- Support the Senior Manager, Resource Management with coordinating daily, weekly, and monthly scheduling requests across Audit, Enterprise, and Tax
- Evaluate staffing requests and make informed allocation decisions based on availability, skills, experience level, utilization targets, and professional development considerations
- Proactively identify and resolve scheduling conflicts, capacity constraints, and coverage risks related to vacations, leaves, and other workforce movements
- Serve as a key point of contact for Partners, Managers, and engagement teams, providing clear, professional, and timely communication on resourcing matters and recommendations
- Oversee the accurate creation, maintenance, and closure of jobs within iFirm, ensuring data integrity, compliance with internal standards, and consistency across engagements
- Partner with the admin team and engagement managers to resolve job setup and data issues
- Monitor actual vs. planned hours, identify emerging resourcing risks, and escalate issues with actionable insights and recommendations
- Prepare regular reporting, dashboards, and analytical insights for Resource Management and firm leadership to inform strategic decision-making
- Support continuous improvement of resource processes, tools, and systems, including the implementation of new technologies and enhanced analytics capabilities
Skills
- Bachelor's degree in business, Finance, Analytics, or a related field (or equivalent experience)
- 1-3 years of experience in resource management, workforce planning, and/or analytics in a professional services environment (or an equivalent combination of education and experience)
- Experience using a practice management system (iFirm preferred)
- Ability to manage a high volume of requests and competing priorities in a deadline-driven environment
- Advanced Excel, Power BI, and data analysis skills
- Strong communication and organization skills
- Experience with a scheduling system (e.g., Retain or ProFinda) is an asset
Benefits
- Bonus
- Health and fitness spending
- Referral programs
- Flexible work arrangements
- Hybrid structure
- Firm‑paid benefits
- Personal days
- Sick days
- Vacation
- Firm paid SOAR (Switch Off and Relax) days
- Extended holiday closures
- Annual paid volunteer day
- Firm-wide special events
- Catered lunches
- On-site games (PS5, pool table, foosball)
- Team BINGO
- Dedicated mediation room
- Regular event draws
- Free ROM and AGO tickets
- Paid study leave
- Paid exam days
- Financial support
- Mentorship
Company Overview