Customer Support Associate

Camber is a company that builds software to improve the quality and accessibility of healthcare. They are seeking a motivated Customer Support Specialist to support Account Managers by handling customer inquiries and optimizing service delivery while enhancing the overall customer experience.

Responsibilities

• Directly own customer inquiries and investigation requests, resolving cases independently with knowledge documents, macros, or input from cross-functional teams
• Diagnose operational and financial issues from our customers, escalating complex cases to appropriate team members
• Develop and maintain Standard Operating Procedures (SOPs) for common customer support scenarios
• Create and optimize workflows to streamline customer support processes, with an eye toward improving response times
• Collaborate with Account Managers to ensure seamless information handoffs for strategic customer issues
• Contribute to knowledge base development and maintenance for both internal and customer-facing resources
• Work closely with Implementation, SMB, and Enterprise teams to ensure consistent support throughout the customer lifecycle
• Analyze support metrics to identify improvement opportunities and enhance team efficiency

Skills

• 1-3 years of customer support experience
• Strong problem-solving skills
• Passion for helping customers succeed
• Customer-first mentality — genuine empathy for customer needs and challenges
• Bias for action — a drive to dive in head-first into ambiguous problems
• Growth mindset — a mentality of approaching unknowns with excitement
• Aptitude for technical learning — an ability to quickly ramp up on new technical and product topics
• Healthcare or SaaS experience preferred, particularly in revenue cycle management

Benefits

• Comprehensive Health Coverage: Medical, dental, and vision plans with nationwide coverage, including 24/7 virtual urgent care.
• Mental Health Support: Weekly therapy reimbursement up to $100, so you can prioritize the care that works best for you.
• Paid Parental Leave: Up to 12 weeks of fully paid time off for new parents (birth, adoption, or foster care).
• Financial Wellness: 401K (traditional & Roth), HSA & FSA options, and monthly commuter benefits for NYC employees.
• Time Off That Counts: 18 PTO days per year (plus rollover), plus office closures for holidays, monthly team events, company off-sites, and daily, in-office lunches for our team.
• Fitness Stipend: $100/month to use on fitness however you choose.
• Hybrid Flexibility: In NYC? We work in the office 3–5x/week, with flexibility when life happens. Fridays are remote-friendly.

Company Overview