Operations Associate
Informa is a global business with a network of trusted brands in specialist markets. The Operations Associate will be responsible for the complete operational management and budgetary control of a group of industry-leading physical events globally.
Responsibilities
- Manage end-to-end delivery of 8-12 events each year of varying size, format, and complexity, across a range of geographies
- Support internal event venue and date selection and negotiate favorable terms for venue contracts, in partnership with the Venue Sourcing Manager
- Source, negotiate and contract with suppliers
- Liaise with venues and suppliers on all event requirements and pre-planning tasks
- Develop creative solutions for new event revenue streams
- Prioritize customer satisfaction and attention to customer needs, along with a high level of responsiveness to external clients
- Compile relevant information for clients, inclusive of but not limited to, clear instructions on submitting required materials to us, access times on the day of the event, venue information, networking platform information
- Manage event hotel blocks and the overall room booking process
- Execute on contracted sponsorship benefits in conjunction with venues, suppliers and clients
- Sign off on event signage and other event collateral
- Organize staffing plans and requirements for each event, including task allocation, travel and accommodation booking
- Create, update, and forecast the event budgets throughout the event planning process, and manage approval and subsequent payment of all venue and supplier invoices
- Project manage own events onsite, on both the setup day(s) and event day(s)
Skills
- 1-3 years of proven experience in Event Operations managing small- or medium-scale conferences and exhibitions
- Experience working on events in a corporate environment, to include both operational management and budget control
- Involvement or experience in venue and supplier contracting and negotiation, or similar transferrable experience
- Strong multi-tasking and prioritization skills and ability to work on several projects simultaneously
- Exceptional attention to detail
- Understanding of risk policies affecting events and event risk management
- Proactive attitude, with willingness to take initiative
- Ability to identify problems, perform research and evaluate/present solutions creatively and innovatively
- Self-management – i.e., accountability and ownership of assigned tasks
- Willingness to share knowledge and experience with other team members and offer support to colleagues as needed
- Ability to travel up to 10-15% of the time (approximately once per month), either locally for events in NYC, domestically, or potentially internationally
- Proficiency in Microsoft applications (Word, Excel, Outlook, Teams)
Benefits
- Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
- Broader impact: take up to four days per year to volunteer, with charity match funding available too
- Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
- Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
- Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
- Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
- Recognition for great work, with global awards and kudos programs
- As an international company, the chance to collaborate with teams around the world
Company Overview