Representative, Customer Care (Bilingual English/ French))
Element Fleet Management is redefining the fleet management industry with a focus on delivering a superior client experience. They are seeking a Bilingual Customer Care Representative to act as a liaison between the company and customers, processing claim information and providing outstanding customer service.
Responsibilities
- Provide service to customers via telephone and/or electronically
- Assess caller’s needs, clarify information, research any issue, and provide solutions and/or alternatives
- Handle calls in an efficient manner, minimizing driver/client time to resolve issues
- Strive for first call resolution
- Exhibit applicable empathy during each call ensuring a superior customer experience
- Meet personal/team qualitative and quantitative targets
- Work effectively in a team environment, and when needed provide back-up support for administrative tasks
Skills
- Proficiency in Microsoft Office Suite (Word, Outlook, Excel) competency
- Must be Bilingual in English and French
- Ability to learn and navigate new software quickly
- Professional communication with customers via telephone and email
- 1+ years of customer service experience
- Ability to work effectively with others and contribute to team task accomplishments
- Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Ability to work full-time 5 days per week, which will include one weekend day
- Telecommuting requirements include: a quiet dedicated work area, ability to keep all company sensitive documents secure, and access to a high-speed internet connection
- Education: College/University degree preferred
- Contact center experience preferred but not needed
Benefits
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)
Company Overview