Client Relations Coordinator
Alera Group, Inc. is seeking a Client Relations Coordinator to join their team, bringing experience and enthusiasm. The role involves managing employee benefits administration and delivering high-touch client service while ensuring operational excellence and data integrity.
Responsibilities
- Manage end‑to‑end employee benefits administration for clients, including placements, eligibility processing with carriers, onboarding/offboarding support, and resolution of in‑force service issues
- Deliver timely, accurate, and high‑touch client service, demonstrating ownership, urgency, and advocacy while building strong internal and external client relationships
- Ensure operational excellence and data integrity by tracking requests to completion, maintaining accurate documentation, and managing activities within the agency management system
Skills
- Strong customer service mindset
- Excellent written and verbal communication skills
- Proficiency in MS Office (Outlook and Excel)
- Highly organized
- Detail-oriented
- Adaptable
- Able to multitask
- Able to shift priorities
- Able to collaborate effectively in a fast-paced, team-oriented environment
- Bachelor's degree
- Knowledge of health & welfare employee benefits and ACA requirements
- Experience with Zywave products such as BrokerageBuilder
Benefits
- Medical
- Dental
- Life and disability insurance
- 401k
- Generous paid time off
- Much more
Company Overview