IT User Support/Helpdesk Analyst (White Glove)

Refer a friend: Referral fee program Career Developers Inc., a distinguished staffing and consulting firm, is proud to celebrate 30 years of service excellence. As a GSA Contract holder, we offer comprehensive staffing solutions for both commercial and government sectors nationwide. By selectively partnering with clients who share our values, we ensure productive collaborations that set us apart in the industry. Our dedication to candidates involves managing expectations with precision through business intelligence, thorough interview preparation, transparent communication, and exceptional feedback throughout the process. We are committed to advancing your career and look forward to supporting your professional growth. IT (White Glove) Helpdesk Support Location : Morristown, NJ (On-site 5 days a week) Salary : 65-75K + Bonus

• BS Degree
• Must have 2-3+ years of experience supporting C-Level employees.
• Must have 2-3+ years of experience in a Microsoft environment, including Office365 and Azure Entra ID (AD).
• Must have very strong professionalism and a strong customer service acumen.

The IT Helpdesk Technician position is responsible for the delivery and support of IT services to the end user, including deployment of user computer hardware, software, printing/scanning, telephony, and other workplace technical services. ORGANIZATION STRUCTURE The IT Helpdesk Technician function reports to the regional IT Infrastructure Manager. RESPONSIBILITIES Primary responsibilities of this role include the following: 1. Desktop/Laptop Computer management

• Develop and maintain standard computer configurations for end-user computers
• Configure and deploy computers and associated peripheral equipment to meet the needs of the business.
• Maintain deployed computers through troubleshooting, repair and/or replacement
• Manage inventory, tracking and disposal of end-user IT equipment

2. Desktop Software Management

• Install and configure general-purpose end-user desktop software.
• Provide daily user support for installed desktop applications.
• Investigate, evaluate and recommend software applications to meet business needs
• Maintain inventory of installed desktop software
• Maintain software media and installation files
• Network Printer Support (including copiers/scanners)
• Installation of new network printers and network-attached scanning devices
• Maintain network printers through routine maintenance, troubleshooting, repair and/or replacement
• Coordinate associated vendor-provided services

4. User Account Management

• Perform user account management including user account creation, password resets, and granting/revoking system access.

5. Special Purpose Computer Support

• Provide technical support for computers used as dedicated control systems for laboratory and manufacturing processes.
• Provide imaging and restore services for special-purpose computers upon request of the business unit responsible for the equipment
• Management of computer, audio, and projection systems for conference rooms.

6. Network Infrastructure Support (under the direction of the Network Administrator)

• Troubleshoot issues with site wire plant
• Basic installation of network/data wiring
• Routine configuration/maintenance of network hardware infrastructure.

7. Phone System Support

• Add/Move/Change of endpoint devices
• Daily support for local phone system and associated devices
• Local technical point of contact for contractor interactions
• Manage inventory of desktop devices

8. Business Application Support

• Provide user and administrative support for business applications as assigned.

9. Documentation

• Develop and maintain system documentation
• Develop and maintain user training materials

QUALIFICATIONS

• Education requirements: A BS in information technology is preferred. An AS degree or compensatory work experience would be considered.
• Work Experience: 3+ years in IT support/helpdesk roles.
• Experience working with C-Suite executives.
• Strong customer service mindset and interpersonal skills.
• Highly effective working in a supportive, team-oriented workforce.

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