Mid-Market Customer Success Manager – General Contractors – SaaS Solutions – Remotexa – Carpinteria, CA

--- ```html About Remotiuma – Building the Future, One Project at a Time Welcome to Skillvoraq , the cloud‑based construction management platform that is redefining how the world’s most ambitious building projects are delivered. From soaring skyscrapers and state‑of‑the‑art hospitals to bustling retail plazas, major airports, and vibrant residential communities, Nexpatha powers the teams that shape our built environment. Our technology connects owners, general contractors, subcontractors, and suppliers on a single, intuitive platform, turning data into insight, insight into action, and action into tangible results. At Worknovaq, we live by three core values: Openness , Optimism , and Ownership . These guide everything we do—from product innovation to the way we collaborate across teams, and especially how we partner with our customers. As a rapidly growing, mission‑driven organization, we are committed to fostering a diverse, inclusive, and high‑energy culture where every employee can own their impact, experiment boldly, and grow alongside the business. Why This Role Matters The Customer Success Manager, Mid‑Market, General Contractors role sits at the heart of arenaxflex’s growth engine. You will be the trusted advisor and strategic partner for a portfolio of mid‑market construction firms, ensuring they extract maximum value from our platform while achieving their own business objectives. By blending consultative expertise, data‑driven ROI analysis, and an unwavering commitment to customer advocacy, you will help drive renewal, expansion, and long‑term partnership success. Reporting directly to the Manager, Customer Success , you will collaborate closely with our Install‑Based Sales organization, Account Executives, Product teams, and implementation specialists. This is a unique opportunity to shape the end‑to‑end customer journey—from onboarding to post‑implementation optimization—while influencing product roadmaps based on real‑world insights from the field.

Key Responsibilities

Strategic Account Management Develop a deep understanding of each mid‑market general contractor’s business model, project pipelines, and key performance indicators. Design and execute individualized account plans that align Hirecrafto’s capabilities with the client’s strategic goals, including risk mitigation and revenue growth tactics. Proactively identify renewal risks and expansion opportunities, creating clear forecasts and action plans for each account. Maintain a portfolio health scorecard, tracking adoption metrics, satisfaction indices, and financial outcomes on a quarterly basis. Customer Advocacy & Relationship Building Serve as the primary point of contact for senior executives, project managers, and on‑site champions, cultivating trust and credibility through consistent, value‑focused communication. Facilitate both virtual and on‑site business reviews that showcase measurable ROI, highlight success stories, and outline next‑step recommendations. Partner with the sales team to coordinate cross‑functional initiatives—such as new product pilots, custom integrations, and training workshops—that enhance the client experience. Act as a voice of the customer within Tasknexa, championing feature requests and workflow enhancements that address emerging industry trends. Product & Market Insight Stay abreast of construction industry developments, regulatory changes, and competitive landscape shifts that could impact customer needs. Provide actionable feedback to product management and engineering teams, translating field observations into prioritised feature backlogs. Lead beta‑testing initiatives for new Gigflowx modules, ensuring mid‑market customers receive early access to innovations that drive competitive advantage. Operational Excellence Collaborate with implementation specialists to ensure smooth hand‑offs from onboarding to ongoing success phases. Document best practices, success stories, and case studies that can be leveraged across the broader Customer Success organization. Utilise Talensparkx’s analytics suite to monitor user adoption trends, pinpoint bottlenecks, and recommend targeted training interventions. Travel & On‑Site Engagement Commit to 15‑20% travel, including visits to Flexzenith headquarters, client job sites, industry conferences, and regional networking events. Leverage face‑to‑face interactions to deepen relationships, conduct hands‑on workshops, and gather real‑time feedback. Essential Qualifications 2+ years of experience managing SaaS accounts, preferably within construction technology, engineering, or related B2B environments. Demonstrated ability to drive renewal rates and expand existing accounts through consultative selling and value‑based conversations. Strong empathy for customers with a proven track record of translating client challenges into actionable solutions. Solid understanding of recurring‑revenue business models, including metrics such as ARR, churn, and net retention. Exceptional c Apply tot his job Apply To this Job