Data & Insights Analyst

About the position It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world’s largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry. ARC is looking for a Data & Insights Analyst to join our team! You will provide market, product, customer and operational intelligence and analytics to ensure the company has a deep understanding of business and customer performance trends. You will partner and consult with internal teams to understand performance drivers and develop solutions that enable teams to make informed decisions and take action. You will bridge the gap between strategy, data science and business teams to increase ARC’s ability to understand performance drivers, gather, analyze, and interpret data, create dashboards, and redesign processes with an eye towards automation. You will collaborate with teams to understand their business objectives, identify new or enhanced ways to leverage data as a strategic asset to solve business problems and create value for the business. You will create and develop tools and applications that turn our various and diverse sets of data into actionable, interactive, and reliable analysis and insight. You will solve ambiguous business problems through exploratory analysis. Partner and consult with leaders across the company to drive business impact. You will create actionable insights from data and distribute the data in a digestible, information-rich way. You will use AI tools to enhance analytical efficiency, uncover trends, and support strategic business decisions.

Responsibilities

• Work hands-on in the data, using SQL, Tableau, Salesforce, and other tools to extract, analyze, and visualize data and create insights.
• Build and implement reporting tools and ad hoc analysis to pull out relevant data, provide trending reporting, and evaluate metrics to help the teams drive their business
• Provide insight into sales performance and sales effectiveness through metric creation, reporting and analysis via tools such as Salesforce, Tableau and Excel.
• Act as a key partner and collaborate closely with marketing, finance, product, operations, Commercial Excellence, and other business teams to provide the data and deep insights they need to make critical decisions.
• Analyze data, report on key operational / effectiveness metrics & provide recommendations to enhance financial and operational performance of the business
• Synthesize and package complex analyses, making them understandable across technical and non-technical audiences
• Complete market research, gather competitive intelligence and support strategic initiatives.

Requirements

• Bachelor’s degree preferred; equivalent experience considered
• 4-7 years’ experience in similar role
• Knowledge of SQL, proficiency with Excel and BI tools
• Experience with Tableau preferred
• Knowledge in Salesforce preferred
• Highly analytical mindset with ability to work through complex, ambiguous problems using data
• Experience using AI tools to support data analysis and insight generation is preferred.
• Experience applying AI and machine-learning–enabled tools to analyze large datasets, identify patterns, and generate actionable insights is preferred.

Benefits

• Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented.
• We think big, embrace challenges, and explore new ideas to lead the way for the travel industry.
• Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways.
• ARC offers WorkFlex .
• WorkFlex is ARC’s hybrid work program which offers eligible employees the flexibility to work from home while also requiring in office workdays throughout the year to foster collaboration and connection throughout the organization.
• We’ve designed WorkFlex to enable employees to succeed and thrive while maintaining strong connections to one another and ARC - both of which are critical to our shared success.
• We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters.
• By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels.
• EOE M/F/D/V Females and Minorities Encouraged to Apply

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