Remote Customer Service Specialist – ROI ...

Salary Range:$25.00 To $35.00 Hourly Role Overview:

As a Customer Support Specialist, you will serve as the primary point of contact for customers, handling inbound calls, support tickets, and inquiries. You will be responsible for troubleshooting technical issues related to our medical imaging software and ensure consistently positive customer experience.

This role involves guiding users through our software platforms, resolving technical challenges, and supporting complex workflows. Familiarity with DICOM standards and basic networking concepts is beneficial.

Key Responsibilities

Qualifications & Skills

Required

• Excellent verbal and written communication skills, with the ability to interact professionally via phone and email.
• Strong customer-service orientation, demonstrating empathy, patience, and a commitment to thorough issue resolution.
• Proven reliability with the ability to manage multiple priorities simultaneously, including calls, tickets, and follow-ups.
• Basic computer and networking knowledge, such as familiarity with file transfers, system navigation, and connectivity concepts.

Preferred

What We Offer

• A collaborative and supportive work environment that values your ideas
• Opportunities for professional development and career advancement
• Competitive benefits, including medical, dental, and vision insurance, 401k matching, remote opportunities, paid time off, and a paid volunteer day of your choice
• The chance to make an impact in the health information field every day

Notes

• Shift coverage: 12pm – 9pm EST, M-F (overtime may be required during non-business hours)
• Remote work
• Hourly position