Experienced Associate Client Support Consultant - Chat Team in Augusta, GA at arenaflex
Are you a customer service professional with a passion for delivering exceptional support to clients? Do you thrive in a fast-paced, metrics-driven environment where every day brings new challenges and opportunities to grow? If so, we invite you to join arenaflex as an Associate Client Support Consultant on our Chat Team in Augusta, GA.
About arenaflex
arenaflex is a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. Our commitment to diversity, equity, and inclusion has earned us recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion.
Join a Team that Cares
At arenaflex, we're not just looking for talented individuals; we're looking for people who share our values and are passionate about delivering exceptional support to our clients. As an Associate Client Support Consultant on our Chat Team, you'll be part of a dynamic team that's dedicated to helping clients manage their business using our solutions. You'll work closely with clients to resolve issues, answer questions, and provide training on our technology. Your goal will be to help clients achieve success, growth, and continued learning.
Responsibilities
As an Associate Client Support Consultant, you'll be responsible for:
- Providing exceptional support to clients via phone, email, and chat
- Resolving client issues and answering questions in a timely and professional manner
- Training clients on our technology and providing guidance on how to use our solutions
- Partnering with multiple business units and teams to deliver a seamless client experience
- Continuously upgrading your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools
- Adhering to a daily schedule and organizing yourself to deal with a high volume of inbound calls
- Working overtime hours during peak seasons, such as at the close of the year
Requirements
To succeed in this role, you'll need:
- At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience
- Ability to work overtime hours during peak seasons
- A college degree is great, but not required; what's more important is having the skills to do the job
- Experience noted above, or military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success
Why Join arenaflex?
* Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights
- Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences
- Grow your career in an agile, fast-paced environment with plenty of opportunities to progress
- Continuously learn through ongoing training, development, and mentorship opportunities
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones
- Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about
What We Offer
* Competitive salary and benefits package
- Ongoing training and development opportunities
- Collaborative and inclusive work environment
- Recognition and rewards for outstanding performance
- Opportunities for career growth and advancement
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) matching program
- Paid time off for vacation, sick leave, and holidays
- Company-paid time off for volunteering for causes you care about
How to Apply
If you're a customer service professional with a passion for delivering exceptional support to clients, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and is committed to diversity, equity, and inclusion. We welcome applications from diverse candidates and are proud to be an inclusive and equitable workplace. Apply for this job