Experienced Customer Support Chat Specialist: Tu - Th | Remote Opportunity at arenaflex

Job Title:

Experienced Customer Support Chat Specialist: Tu - Th | Remote Opportunity at arenaflex

Job Description:

Join the arenaflex Team: Empowering Changemakers in the Thriving Fundraising Industry

Are you passionate about delivering exceptional customer support and making a meaningful impact in the lives of nonprofit organizations? Do you thrive in a dynamic, remote work environment? Look no further! arenaflex, the most-loved nonprofit fundraising and CRM platform, is seeking an experienced Customer Support Chat Specialist to join our team.

About arenaflex:

arenaflex is a mission-driven company that empowers millions of changemakers to raise more, pay less, and give better. Our platform is designed to help nonprofits replace multiple tools, launch fundraisers and events, use donation forms and donor management (CRM), send emails and text blasts—all in one place. With a 100% transparent tip-or-fee model, we're committed to making giving fun and accessible for all.

Certified Great Place to Work:

arenaflex has been certified as a Great Place to Work in 2021, 2022, 2023, and 2024, and is the #1 rated nonprofit software company on G2 across multiple categories. Our team is passionate about creating a work environment that's both fun and fulfilling, where you can grow and develop your skills while making a real difference.

Role Description:

As a Customer Support Chat Specialist at arenaflex, you'll play a vital role in supporting the fundraising efforts of a diverse group of nonprofit organizations. Your primary responsibilities will include:

• Responding to inquiries from current and prospective users and donors via live chat and email
• Following up with unresponsive users and leads to ensure their questions are resolved
• Proactively identifying user needs and helping customers implement specific features
• Analyzing product malfunctions and reporting them
• Gathering user feedback, feature requests, and workarounds, and suggesting improvements

Responsibilities:

* Respond to queries from users in a timely and accurate way via live chat and email

• Follow up with unresponsive users and leads to ensure their questions are resolved
• Proactively identify user needs and help customers implement specific features
• Analyze product malfunctions (for example, by testing different scenarios or impersonating users) and report them
• Gather user feedback, feature requests, and workarounds, and proactively suggest improvements

Requirements:

* 5+ years of experience as a Live Chat Support Specialist in the tech industry

• 2+ years of remote experience
• Experience handling multiple incoming chat requests simultaneously
• High adaptability and positive attitude in a dynamic environment
• Experience using help desk software and remote tools (i.e. Intercom, Slack, Notion)
• Excellent written and verbal communication skills in English
• Agents must provide their own computer and stable internet connection (2nd monitor recommended)

Benefits:

* Remote Work: Work from anywhere in the Philippines (must be a citizen of the Philippines for this role)

• Job Security: Employed full-time by arenaflex via an EOR called Deel
• Health Insurance: We offer HMO medical insurance covered 100% for employees
• Holiday Pay: We honor all PH labor laws regarding holiday pay, overtime, and shift differentials
• Performance Bonuses: for meeting KPIs, eligible after 3 months of employment
• PTO: 10 days PTO annually
• Additional annual leaves: Bereavement: 5 days, Maternity: 105 days, Paternity: 30 days, Adoption: 60 days, Domestic Violence: 10 days
• Charitable Giving: Employees are provided a monthly allowance of up to $50 USD/month to any verified nonprofit they wish to support on arenaflex
• Love What You Do: We are a mission-driven company serving the charitable sector. Feel good about the work you're doing and the company you work for.

Tentative Start Date:

4/21/25

Paid Training Schedule:

Monday - Friday 9 PM - 6AM PH time EST for 3 months (40 hours)

Permanent Schedule:

11:30 AM - 8:30 PM PH time, Tu - Thursday (27 hours)

Why arenaflex?

* Join a team of passionate and talented individuals who are making a real difference in the lives of nonprofit organizations

• Work in a dynamic, remote environment that offers flexibility and autonomy
• Enjoy a competitive salary and benefits package, including health insurance, holiday pay, and performance bonuses
• Have the opportunity to grow and develop your skills in a supportive and inclusive team environment
• Be part of a mission-driven company that's committed to empowering changemakers and making giving fun and accessible for all.

Don't miss out on this exciting opportunity to join the arenaflex team! Apply now and become a part of our mission to make a difference in the lives of nonprofit organizations. Apply Job! Apply for this job