Parks and Recreation Ambassador – Customer Service, Cashier, and Parking Experience

At arenaflex, we're passionate about creating unforgettable experiences for park visitors and fostering a sense of community within our vibrant outdoor spaces. As a Parks and Recreation Ambassador, you'll play a vital role in delivering exceptional customer service, ensuring a safe and enjoyable environment, and promoting arenaflex's mission to provide accessible and inclusive recreational opportunities for all.

Job Summary:

We're seeking a reliable, customer-focused individual to join our part-time team as a Parks and Recreation Ambassador. In this dynamic role, you'll provide top-notch customer service, handle cash transactions, and assist with various park-related activities. If you're passionate about delivering exceptional experiences, working in a fast-paced outdoor environment, and promoting arenaflex's mission, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

* Greet visitors and groups, providing a warm and welcoming atmosphere

• Offer information about arenaflex's parks, programs, and services, ensuring visitors have a positive experience
• Handle cash transactions, including working as a cashier, assisting with set-up and sales, balancing a register, and completing night deposits
• Respond to customer inquiries via in-person interactions, phone calls, and emails, resolving concerns and complaints promptly and professionally
• Direct visitors to relevant resources for additional information or assistance
• Assist with the registration and renewal of park memberships, program registrations, facility rentals, and merchandise sales
• Educate visitors on park rules and regulations to ensure a safe and enjoyable experience
• Monitor park areas for compliance with safety guidelines, reporting any safety concerns or incidents to the appropriate authorities
• Collaborate with maintenance staff to ensure park areas are clean and well-maintained, reporting any maintenance issues or hazards to the relevant department
• Work collaboratively with other park staff and departments, attending team meetings and training sessions as required
• Assist with administrative duties, such as data entry, filing, and record-keeping
• Compile and prepare reports related to customer service activities
• Provide traffic control and preparation for parking lots on special event days and other occasions as required
• Project a positive image in both conduct and appearance, observing and enforcing all arenaflex Rules and Regulations

Essential Qualifications:

* Must be at least 18 years old and a high school graduate

• Possess a valid driver's license
• Excellent customer service and communication skills
• Friendly and approachable demeanor
• Ability to handle challenging situations with tact and diplomacy
• Basic computer skills for data entry and communication
• Flexibility to work weekends, holidays, and evenings as needed
• Basic math skills
• Knowledge of cash control procedures
• Ability to use a cash register

Preferred Qualifications:

* Knowledge or interest in parks and outdoor activities

• Experience working in a customer-facing role or in a similar environment
• Familiarity with arenaflex's parks and programs

Training and Development:

* For some positions, employees must complete 15 hours of training and/or pre-season orientation, covering topics such as CPR, First Aid, Back Safety, Fire Safety, Customer Service, Cultural Diversity, Sexual Harassment, Inclusion, and the arenaflex Orientation for New and Returning Employees

• Opportunities for professional growth and development, including training sessions and workshops

Working and Physical Conditions:

* Environmental Conditions: Indoor and outdoor environments; exposure to office computer screens; work on slippery or uneven surfaces; work in or around water; exposure to poison flora, insects, or other animal diseases; exposure to extremes in weather conditions (all types of weather); exposure to human health issues; exposure to various chemicals (ex. water-quality testing chemicals); at times will work alone at parks and nature centers

• Physical Conditions: Responsibilities and duties require maintaining the physical condition necessary for sitting, standing, climbing, and walking for prolonged periods and leading hikes over varied terrain, including steps and hills
• Occasional light or moderate lifting and carrying required; occasionally required to use hands to finger, occasionally required to climb or balance; stoop, kneel, crouch or crawl; must occasionally lift and/or move up to 50 lbs.; specific vision abilities required by this job include close vision, ability to distinguish colors, and the ability to adjust focus; must speak clearly and audibly

Compensation and Benefits:

* Part-time employees work up to 30 hours per week

• No benefits package is offered for this position
• Competitive hourly rate

How to Apply:

If you're passionate about delivering exceptional customer service, working in a dynamic outdoor environment, and promoting arenaflex's mission, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. Apply Now! Apply for this job