Experienced Customer Service Representative – Fitness Programs (Remote, $15/hr)

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our members' expectations. As a Customer Service Representative on our Fitness team, you'll play a vital role in providing top-notch support to our members who are seeking or utilizing our Fitness programs. If you're passionate about delivering world-class customer service, have a knack for problem-solving, and enjoy working in a dynamic, remote environment, we'd love to hear from you.

About arenaflex

arenaflex is a leading provider of innovative healthcare solutions, empowering individuals to take control of their well-being. Our mission is to deliver personalized, engaging experiences that foster healthy habits and promote overall wellness. As a remote Customer Service Representative, you'll be part of a talented team that's passionate about making a difference in the lives of our members.

Remote Worker Guidelines

As a remote worker, you'll be trained to work from home (WFH) in a designated work area with company-provided technology equipment. To ensure seamless communication and collaboration, you'll need to have a stable connection to your Internet Service Provider with a minimum internet download speed of 50 Mbps and 10 Mbps upload speed. This will enable you to participate in online meetings and stay connected with your team.

Responsibilities

As a Customer Service Representative on our Fitness team, your primary responsibilities will include:

• Receiving and responding to telephone calls from members, fitness clubs, and health plans in a professional, accurate, timely, and courteous manner.
• Demonstrating knowledge and understanding of all arenaflex Fitness products and programs.
• Answering incoming calls on the arenaflex telephone system and ascertaining the nature of the call.
• Recording information in the appropriate system and providing answers to member questions by following standard policies and procedures.
• Coordinating collection of necessary information, including member co-pays or payments when necessary.
• Forwarding documentation to the Research Team for follow-up if issues require additional action.
• Researching unique questions using all available resources and referring difficult issues to your Supervisor for appropriate answers.
• Handling all issues requiring additional action within the necessary timeframes and managing time to ensure calls are answered within required timeframes.
• Attending and participating in meetings to discuss issues and foster teamwork among department personnel.
• Responding to requests from other arenaflex department personnel, contacting clubs and members as required.
• Performing other duties as assigned and complying with all policies and standards.

Qualifications

To be successful in this role, you'll need to possess the following qualifications:

• High School Diploma or equivalent required.
• 1 year experience performing customer service duties required.
• Inbound call center experience preferred.
• Experience in healthcare preferred.
• Basic experience using Microsoft Office required.

Core Competencies

As a Customer Service Representative on our Fitness team, you'll need to demonstrate the following core competencies:

• Ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Excellent customer service skills to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task, and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
• Ability to exercise strict confidentiality in all matters.

Mobility and Physical Requirements

As a remote Customer Service Representative, you'll primarily be sedentary, able to sit for long periods of time. You'll also need to be able to:

• See, speak, and hear other personnel and/or objects.
• Communicate both in verbal and written form.
• Travel within and around the facility or Work from Home (WFH) environment.
• Use a telephone, computer keyboard, and mouse.
• Lift up to 10 lbs.

Environmental Conditions

As a remote worker, you'll be working from home (WFH) in a designated work area with company-provided technology equipment.

Equal Employment Opportunity

arenaflex is an Equal Opportunity/Affirmative Action Employer. We're committed to creating an inclusive and diverse work environment that values and respects all individuals. We welcome applications from qualified individuals who share our passion for delivering exceptional customer experiences.

Accommodations for Individuals with Disabilities

If you're a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you're unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, please contact our Human Resources Department at (800) 848-3555 x6702.

Pay Transparency

arenaflex will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job