Experienced Full Stack Customer Service Representative – Remote Call Center

At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they have personally suffered or lost a loved one due to negligence. As a key member of our team, you'll play a vital role in connecting with individuals who have been affected by these issues and guiding them through the process of seeking compensation.

Job Summary:

We're seeking an experienced and skilled Customer Service Representative to join our remote call center team. As a Customer Service Representative, you'll be responsible for connecting with callers who have expressed interest in potentially qualifying for compensation. You'll work in a fast-paced environment, handling high volumes of calls while providing exceptional customer service and support. If you're a motivated and results-driven individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.

Responsibilities:

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Connecting with callers who have expressed interest in potentially qualifying for compensation through an automated dialer
• Handling a high volume of calls, with the potential to speak to 40-50 callers per day, of which 1-5 callers may qualify
• Multitasking while listening, answering questions, and viewing multiple windows
• Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals
• Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts appropriately
• Participating in training and other learning opportunities to expand knowledge of the position
• Adhering to all company policies and procedures
• Assisting with other projects as needed
• Self-troubleshooting and problem-solving basic IT problems

What We're Looking For:

If you're a motivated and results-driven individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. We're looking for someone who:

• Has excellent verbal and written communication skills
• Has excellent interpersonal and customer service skills
• Has strong problem-solving and conflict resolution skills
• Is competitive and motivated to achieve results
• Is willing to work 40+ hours per week

Requirements:

To be successful in this role, you'll need:

• To reside in the State of Florida or New Jersey
• A quiet, distraction-free space to work
• A reliable hardwired desktop or laptop PC (no Mac or Chromebook) with the following specifications:

+ 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU

• High-speed internet (50Mbps with 100MBps upload minimum - standard internet)
• A reliable noise-cancellation headset that is wired via USB (ex. gaming headset with mic/ Logitech G432) (average price is $20-$30)
• Strong background in call-center environment and sales-focused
• 2+ years of phone sales/customer service experience

This Is Not For You If:

If you're unable to:

• Troubleshoot basic technical issues
• Work 40+ hours per week, each week
• Handle 350+ calls, including disconnects, wrong numbers, or hang-ups until you're connected with a viable caller
• Use problem-solving skills
• Work the full training period (90 days)
• Work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours

Benefits:

As a valued member of our team, you'll enjoy:

• Health Insurance, Vision & Dental Coverage
• Paid Holidays and Paid Time Off (PTO)
• Eligibility for overtime outside of the training period

Hours of Operation:

Our full-time schedule is 40 hours a week, with the following hours:

• Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
• Friday: 8:30 AM to 4:30 PM Eastern
• Training Schedule: Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern

Why Join arenaflex?

At arenaflex, we're committed to creating a positive and supportive work environment that encourages growth and development.

We offer

• Competitive compensation and benefits package
• Opportunities for career growth and advancement
• Collaborative and dynamic team environment
• Recognition and rewards for outstanding performance
• Ongoing training and development opportunities

How to Apply:

If you're a motivated and results-driven individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Job!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job