Experienced Remote Inside Sales/Customer Service Representative – Driving Revenue Growth and Exceptional Customer Experience

At arenaflex, we're revolutionizing the way respiratory care is delivered to our patients, and we're seeking a talented and customer-focused Remote Inside Sales/Customer Service Representative to join our team. As a key member of our sales and customer service team, you'll play a vital role in increasing revenue, building strong relationships with customers, and providing exceptional service that exceeds their expectations.

Why Join arenaflex?

At arenaflex, we're committed to creating a culture that's inclusive, open, and friendly, where our associates feel valued and empowered to succeed. We offer a comprehensive benefits package that's tailored to your individual needs, including flexible options for health, dental, and vision insurance, as well as a 401(k) plan with matching contributions. Our industry-leading status means we're always pushing the boundaries of innovation, and we're committed to helping you grow and develop your skills through on-the-job training, professional development assistance, and a referral program.

Job Responsibilities:

As a Remote Inside Sales/Customer Service Representative, you'll be responsible for:

• Establishing customer contact by initiating follow-up outbound calls and receiving inbound return calls
• Promoting products and facilitating customer needs to utilize arenaflex's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
• Resolving customer concerns by providing appropriate information regarding products and services
• Recording customer information and maintaining database by obtaining, entering, and verifying required data
• Ensuring quality service by following departmental and company policies, procedures, and standards, as well as adhering to compliance policies, procedures, and standards
• Facilitating sales process by communicating/sharing information with appropriate internal and external contacts
• Completing and ensuring accurate validation of insurance benefits
• Providing customer follow-up as required
• Contributes to departmental objectives by accomplishing required contact and sales results, and ability to track and report progress of sales results

Requirements:

* Excellent telephone customer service skills

• Computer literacy
• Mastery of the English language, both oral and written
• High School Diploma or Equivalent
• Inside sales experience
• Call Center experience
• Medical industry knowledge beneficial
• Ability to type at least 25-30 words per minute

Computer Requirements:

This position requires use of your own equipment, which must meet the following specifications:

• Internet: High Speed (Minimum 50 mbps download /20 mbps upload)
• Ethernet port or adaptor: Must be hard wired to the internet (Wi-Fi is not supported) for PC or hard phone. 2 modem/router ports are required.
• Processor: 1.6 GHz or greater
• Memory: Minimum of 8 GB RAM
• Browser: Chrome, Edge
• Operating System: Windows 10 or 11 (No Chromebooks, No Mac's)
• Monitors: Dual monitors
• Headset and Webcam or internal camera: Wired, USB to be used during training/interviews

Benefits:

* 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Shift:

* Day shift

• Evening shift
• Morning shift

Work Location:

* Remote

What We Offer:

At arenaflex, we're committed to providing a work environment that's supportive, inclusive, and empowering. We believe in the importance of work-life balance, and we offer flexible scheduling options to ensure that you can meet your personal and professional needs. Our team is passionate about delivering exceptional customer service, and we're always looking for ways to improve and innovate. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you!

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to [arenaflex's website or email address]. We can't wait to hear from you!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and advancement. Apply for this job