Experienced Customer Service Representative - Field Services
Join arenaflex, a dynamic team of over 1,400 associates who share a passion for delivering exceptional resident experiences and building high-quality homes. As a Customer Service Representative - Field Services at arenaflex, you will play a vital role in providing administrative support, customer service, and maintenance solutions to residents and partners in a fast-paced environment.
About arenaflex
arenaflex is a leading provider of rental properties, with a commitment to building excellent resident experiences and maintaining high-quality homes. Our team of dedicated associates work together to ensure that our residents have a home they can call their own, while also providing a supportive and inclusive work environment for our employees. We believe in the importance of flexibility, opportunity, and community, and we strive to create a workplace that reflects these values.
Your Role on the Team
As a Customer Service Representative - Field Services at arenaflex, you will be responsible for providing administrative support, customer service, and maintenance solutions to residents and partners in a fast-paced environment. This position includes, but is not limited to, the following activities:
- Monitoring maintenance and turn & rehab dashboards and task center daily to ensure efficient response times to all work requests and communications
* Managing the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency * Serving as first point of contact for maintenance related resident concerns and collaborating with internal teams to ensure appropriate corrective action * Reviewing and approving/declining work order proposals, within approval limit, verifying proper scope, documentation, and pricing * Assisting in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner * Managing and facilitating eviction schedules and personal property holds; coordinating eviction clean-outs and/or personal property removal *
Performing other duties as assigned
Your Experience Includes
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High school Diploma or GED
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Proven experience in customer service or administrative functions
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Experience in the property management or maintenance industry is helpful
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Excellent organizational skills with a high level of attention to detail
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Strong verbal and written communications skills
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Effective customer service and conflict resolution skills
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Intermediate proficiency in MS Word, Excel, Outlook, and Adobe
Why Join arenaflex?
We offer a competitive compensation package, including:
Competitive pay and an annual bonus program for all associates
* Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays *
401(k) with matching company contributions
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Awesome work environment with casual dress
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Team events and gatherings
* Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation
Work Environment and Company Culture
arenaflex is committed to creating a workplace that is inclusive, supportive, and empowering. We believe in the importance of flexibility, opportunity, and community, and we strive to create a workplace that reflects these values. Our associates are our greatest asset, and we are committed to providing them with the resources and support they need to succeed.
Compensation and Benefits
To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:
Annual bonus program
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Health, dental, vision, and life insurance
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Long-term and short-term disability insurance
* Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays *
401(k) with company matching contributions
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Awesome work environment with casual dress
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Team events and gatherings (Pre- and Post-Covid)
Equal Opportunity Employer
arenaflex is an equal opportunity employer committed to fostering a diverse, inclusive, and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other factor protected by applicable federal, state, or local law. If you have a disability or special need that requires accommodation, please contact us at [email protected].
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional resident experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website at [insert link]. We look forward to hearing from you!
Salary Range
$16.37 - $28.38
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