Experienced Customer Logistics Representative – Exception-Based Freight Tendering and Service Performance Management

At arenaflex, we're dedicated to delivering exceptional logistics solutions that exceed our customers' expectations. As a key member of our Customer Logistics team, the Experienced Customer Logistics Representative will play a vital role in supporting the successful execution of account plans and Service Level Agreements (SLAs). If you're a motivated and detail-oriented professional with a passion for logistics, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of supply chain solutions, with a reputation for innovation, reliability, and customer satisfaction. Our team of logistics experts is committed to delivering tailored solutions that meet the unique needs of our customers. With a focus on exceptional service, we strive to build long-term relationships with our customers and partners.

Job Summary

The Experienced Customer Logistics Representative will be responsible for executing daily operations, managing service performance, and identifying process improvements to drive cost savings and efficiency gains. This mid-level role requires a proactive and analytical approach, with a focus on anticipating and addressing potential challenges. As a key member of our team, you will work closely with internal departments, customers, carriers, and vendors to ensure seamless execution of logistics operations.

Primary Responsibilities

* Exception-Based Freight Tendering: Responsible for complex and exception-based freight tendering, including rate negotiation with carriers and securing capacity for specialty moves (white-glove, refrigerated, flatbed, expedites, etc.).

• Service Performance Management: Manage service performance at a load level, including root cause analysis for pickup and/or delivery failures.
• Communication and Collaboration: Communicate directly and frequently with internal departments, customers, carriers, and vendors through oral or written methods.
• Exception Load Management: Gather information and research from carriers, consignees, and shippers, and document load exception information in the Transportation Management System (TMS) portal.
• Process Improvement: Identify process improvements and cost savings opportunities utilizing Quality, Delivery, and Management (QDM) methodologies.
• Escalation Management: Handle escalations from Customer Logistics Coordinators regarding mismatched data/exceptions following customer SOPs.
• KPI Management: Manage internal and external Key Performance Indicators (KPIs) as assigned (i.e., tender acceptance, number of missed pickup and deliveries, etc.).
• Work Instruction Creation and Maintenance: Create and maintain clear work instructions and ensure SOP compliance.
• Regulatory Compliance: Comply with all applicable laws, regulations, and company policies and procedures.

Education and Experience

* High School Diploma: Required.

• Associated Degree: Preferred.
• 0-1 Years of Experience: Required.
• 2+ Years of Experience in Contract Logistics, Transportation, or Related Industry: Preferred.

Physical and Cognitive Requirements

With or without accommodation:

• Ability to follow policies and procedures.
• Ability to read, write, and interpret information.
• Ability to add, subtract, multiply, and divide.
• Ability to use hands to finger, handle, or feel.
• Ability to sit, walk, or stand for the duration of the shift.
• Must possess visual acuity to perform essential job functions.
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
• Ability to lift/carry items up to 50 pounds.

Benefits and Compensation

* Competitive Pay: arenaflex offers competitive hourly rates depending on your location and experience.

• Pay Range: $16.92 (Min) - $24.51 (Mid) - $32.10 (Max) Hourly.
• Equal Opportunity Employer: arenaflex is an equal opportunity employer, committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment.

How to Apply

If you're a motivated and detail-oriented professional with a passion for logistics, we encourage you to apply for this exciting opportunity. Please visit our careers page to submit your application: [arenaflex Careers Page](https://careers.arenaflex.com/customer-logistics-representative/job/EAF2EFA957E635EDE03E70BD288A0837)

Join our Team

At arenaflex, we're committed to building a diverse and inclusive team of logistics experts who share our passion for delivering exceptional service. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Apply for this job