Amazon Operations
TL;DR Small Amazon brand · ~5 hrs/week · customer support + account health · no PPC · calm, repeatable work. Amazon Operations & Customer Support Coordinator Part-time · ~5 hours per week What this job is You help keep our Amazon account healthy and take care of customers and creators every day. We are a small brand with a small catalog. The work is calm and repeatable. Issues do not happen often, but when they do, they must be handled carefully. This is an operations and support role, not marketing, ads, or growth. About our brand 5 core products 2–6 variants per product Stable catalog About 1 new product launch per year About 19 customer messages per month About 10 creator messages per month Account or compliance issues happen about once every 1–2 months Main goal Keep Amazon boring. Customers are happy, listings stay live, and nothing breaks. Work priority (always follow this order) Customer support, mostly following up on all negative reviews (daily) Creator communication (daily) Account health & suppressions (urgent when needed) Inventory & compliance issues Deals & programs (daily / weekly checks) Launch support (very rare, planned) The case types you handle You will repeatedly see the same issues (about 1 case per month on average, low volume).
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