Technical Support Specialist – Network Systems & Data Entry Operations (Hybrid On‑Site/Remote) – arenaflex

About arenaflex

arenaflex is a leading global logistics and technology solutions provider that empowers businesses and consumers alike with fast, reliable, and innovative services. With a heritage of over a century in the industry, arenaflex has continuously adapted to the digital age, integrating cutting‑edge technology, data analytics, and sustainable practices into every facet of its operations. Our commitment to diversity, inclusion, and continuous learning makes arenaflex not just a workplace, but a community where every employee can thrive and shape the future of global commerce.

Why This Role Matters

As a Technical Support Specialist – Network Systems & Data Entry Operations at arenaflex, you will be the critical bridge between our sophisticated IT infrastructure and the day‑to‑day business teams that rely on flawless data entry, network connectivity, and system reliability. Your expertise will keep our internal users productive, safeguard sensitive information, and support the seamless flow of packages, parcels, and information across the world.

Key Responsibilities

Technical Service Delivery

• Provide on‑site and remote tier‑2 support for arenaflex’s network architecture, servers, workstations, and specialty business applications.
• Diagnose, troubleshoot, and resolve hardware and software incidents ranging from printer malfunctions to complex VPN connectivity issues.
• Maintain and update user credentials, ensuring password policies and data security standards are rigorously upheld.
• Perform routine system health checks, patch deployments, and configuration management to proactively prevent outages.
• Document all support tickets, resolutions, and knowledge‑base articles in arenaflex’s Service Management platform.

Customer Interaction & Communication

• Respond promptly to support requests via phone, email, chat, and ticketing system, translating technical terminology into clear, actionable guidance for non‑technical users.
• Conduct follow‑up calls and onsite visits to verify issue resolution, ensuring 100 % customer satisfaction.
• Collaborate with the Technology Services Group (TSG) to prioritize incidents and communicate status updates to stakeholders.

Data Entry & Business Process Support

• Assist business units in accurate data entry for shipping manifests, inventory logs, and customer records, adhering to arenaflex’s data‑quality standards.
• Identify patterns in recurring data entry errors and propose process improvements or automation opportunities.
• Support the rollout of new data‑capture tools, providing training and troubleshooting assistance to end‑users.

Continuous Improvement & Project Participation

• Participate in system upgrade projects, migrations, and pilot programs, offering technical expertise and user‑impact assessments.
• Engage in regular root‑cause analysis sessions to reduce repeat incidents and enhance service efficiency.
• Contribute to the development and refinement of standard operating procedures (SOPs) for network and data‑entry workflows.

Essential Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
• Experience: Minimum 2 years of hands‑on technical support experience in a corporate environment, preferably within logistics or transportation.
• Technical Foundations: Solid knowledge of Microsoft Windows Operating Systems, Active Directory, and common business applications (e.g., Microsoft Office, Outlook).
• Networking Basics: Familiarity with Cisco VPN, Citrix environments, and basic TCP/IP troubleshooting.
• Customer Service Skills: Proven ability to convey complex technical information clearly to both technical and non‑technical audiences.
• Eligibility: Must be a U.S. citizen, permanent resident, or legally authorized to work in the United States for arenaflex.

Preferred Qualifications & Certifications

• CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certifications.
• Experience with Symantec Endpoint Protection, Dynamic Registry, or similar security tools.
• Exposure to data‑entry platforms, ERP systems (e.g., SAP, Oracle), or custom arenaflex applications.
• Track record of implementing automation scripts (PowerShell, Bash) to streamline repetitive tasks.
• Strong analytical mindset with a keen eye for detail and data integrity.

Core Skills & Competencies

• Problem Solving: Ability to dissect complex issues, identify root causes, and implement effective solutions quickly.
• Communication: Excellent verbal and written communication skills; adept at building rapport with users across the organization.
• Time Management: Skillful at juggling multiple tickets, projects, and onsite visits while meeting SLAs.
• Team Collaboration: Works seamlessly with cross‑functional teams, including network engineers, application developers, and business analysts.
• Adaptability: Comfortable operating in a fast‑changing environment with evolving technology stacks and business priorities.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. As a Technical Support Specialist, you will have access to:

• Structured mentorship programs pairing you with senior engineers and IT managers.
• Tuition reimbursement for advanced certifications (e.g., Cisco CCNA, Microsoft Azure).
• Internal training portals covering emerging technologies such as cloud migration, AI‑driven analytics, and secure data handling.
• Clear career ladders leading to roles such as Senior Systems Engineer, IT Service Delivery Manager, or Cybersecurity Analyst.
• Opportunities to work on high‑visibility projects that directly impact arenaflex’s global operations.

Work Environment & Culture at arenaflex

While this role primarily requires on‑site presence at our state‑of‑the‑art arenaflex Technology Center, we embrace a hybrid model that offers flexibility when possible. Our workplace is characterized by:

• Inclusive Culture: An open‑door policy, employee resource groups, and regular diversity & inclusion workshops.
• Collaborative Spaces: Modern workstations, quiet zones for focused tasks, and collaborative pods for team brainstorming.
• Health & Wellness: On‑site fitness centers, wellness challenges, and a comprehensive Employee Assistance Program.
• Community Engagement: Volunteer days, sustainability initiatives, and partnerships with local educational institutions.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent.

• Salary Range: $35,000 – $40,000 USD annually (commensurate with experience, certifications, and geographic market).
• Performance Bonuses: Annual incentive programs tied to individual and company performance.
• Health Coverage: Medical, dental, and vision plans with flexible spending accounts.
• Retirement Savings: 401(k) plan with company match up to 5 % of salary.
• Paid Time Off: Generous vacation accrual, paid holidays, sick leave, and family‑care leave.
• Additional Benefits: Life and disability insurance, employee stock purchase program, tuition assistance, commuter benefits, and an on‑site cafeteria.
• Work‑Life Balance: Options for flexible scheduling, remote work days when business needs allow, and a supportive manager‑employee relationship.

Commitment to Equality & Inclusion

arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to creating an environment free from discrimination, harassment, and retaliation. All qualified applicants—including veterans, persons with disabilities, and members of underrepresented groups—are encouraged to apply.

How to Apply

If you are passionate about delivering world‑class technical support, love solving complex problems, and thrive in a dynamic, inclusive environment, we want to hear from you. Click the link below to submit your resume and cover letter.

Apply Now – Join arenaflex

Take the Next Step with arenaflex

At arenaflex, your contributions directly impact the efficiency of global supply chains and the satisfaction of millions of customers every day. Join a team where your technical expertise is valued, your growth is nurtured, and your ideas help shape the future of logistics. Apply today and become part of a legacy of innovation and excellence.