Hilton Baton Rouge - Group Reservations Coordinator
Hilton Baton Rouge - Group Reservations Coordinator Join to apply for the Hilton Baton Rouge - Group Reservations Coordinator role at Aimbridge Hospitality Hilton Baton Rouge - Group Reservations Coordinator 2 days ago Be among the first 25 applicants Join to apply for the Hilton Baton Rouge - Group Reservations Coordinator role at Aimbridge Hospitality The Group Reservations Coordinator works closely with Sales & Marketing, Accounting, Conference Services, and Group Meeting Planners to ensure excellent customer service and the highest level of accuracy in bookings is always provided.
Qualifications
- High School graduate or G.E.D. equivalent.
- Six months reservations experience in the hospitality industry
- Knowledge of Outlook, MS Word, and Excel required.
- Experience with Group Sales computer systems including Delphi and SMS
- Occasional evening and weekend work to meet deadlines.
- Capable of using multiple systems at the same time
- Self-starter, results-oriented, team player, and demonstrates a high-level attention to detail
- Flexibility and adaptability to a dynamic, evolving environment Job Responsibilities
- Keep updated files on all upcoming groups upon receipt of turnover.
- Ensure accuracy between the Delphi and SMS systems (room blocks, rates, cutoff dates).
- Detail each Group profile and/or reservation with Group specific information (rate, rate code, deposits, location requests, package inclusions, contract concessions, etc).
- Build rates and inclusive packages specific to each Group (create routing profiles, deposit policies, cancellation policies, etc.).
- Process travel agent commissions.
- Act as liaison between group and central reservations.
- Input group rooming list and facilitate all rooming list changes and billing changes upon receipt from conference service coordinator assigned to the group.
- Manually assign specific accommodations based upon feature and/or location requests.
- Provide reservation and pick up reports upon request.
- Cross reference Group resumes with system information and ensure accuracy.
- Attend all Pre-Planning and/or Pre-Conference Meetings with clients and Conference
- Services Coordinator (Via phone if not available to attend in person).
- Review no shows from previous night and make corrections as needed.
- Assist accounting in verifying and correcting group guest’s folios.
- Ensure all group functions and audits are completed in an accurate and timely fashion.
- Communicate effectively communicate with Call Center Manager, Business Analyst, Sales
- Manager, and Conference Services Coordinator, and group meeting planner.
- Performs other duties as assigned by hotel/department leadership.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan Property Information #N/ASeniority level
- Seniority level Entry level Employment type
- Employment type Full-time Job function
- Job function Management and Manufacturing
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