Tesla Advisor, Inside Sales Outbound Call Center

Work from home Full-time role Hiring

What To ExpectThe core responsibility of this role is engaging with customers in a consultative approach to influence the purchase of a Tesla product and provide support throughout the complete sales and delivery process. Activities can range from responding to inbound leads, to scheduling test drives, to coordinating delivery, to responding to new needs of the business.Candidates must be energetic, highly organized, and hard-working team players who are receptive to ongoing coaching. Qualified candidates may have a background in sales or customer service and can thrive in a fast-paced business environment.What You'll Do

Provide the highest level of verbal and written customer service in a timely and professional manner through phone, SMS, email, and chat

Use top tier organization and time management skills to maintain a high-volume pipeline while achieving both personal and group monthly metrics

Assist clients in preparation for delivery post-order and maintain their enthusiasm to join the brand

Proactively work cross functionally with field partners, delivery, finance, lease returns, and marketing teams to ensure an outstanding customer experience

Act as the main point of contact for current Tesla owners navigating their lease end or trade-in journey to execute on all options including and beyond a new Tesla purchase

Ability to speak persuasively and confidently and able to present technical information in a way that is clear and accessible to a wide range of audiences

Ability to work evening hours, weekends, and holidays in an office environment

What You'll Bring

Experience in sales or customer-facing roles

Ability to speak persuasively and confidently and able to present technical information in a way that is clear and accessible to a wide range of audiences

Positive and energetic with professional and excellent customer service skills with excellent listening, reading, and communication skills

Ability to prioritize effectively and handling shifting priorities while meeting deadlines

Ability to work independently and in a team environment

Ability to work evening hours, weekends, and holidays in an office environment

Proficient with standard corporate productivity tools (Microsoft Outlook and Office, internet navigation)

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Tesla Advisor, Inside Sales Outbound Call Center

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