Commercial Insurance Account Manager – Part‑Time Remote Customer Service Representative (P&C Licensed) – Join arenaflex’s Dynamic Commercial Lines Team

About arenaflex – Leading the Future of Commercial Insurance

arenaflex is a nationally recognized commercial insurance brokerage that partners with both admitted and non‑admitted carriers to deliver comprehensive risk solutions for businesses of every size. With a legacy of more than two decades, we have built a reputation for innovative underwriting, exceptional client service, and a culture that empowers every employee to grow, innovate, and make a tangible impact on the businesses we serve. Whether you are supporting a small family‑owned firm or a multi‑national corporation, your work at arenaflex directly contributes to protecting the most valuable assets of our clients.

Why This Role Matters

Our commercial clients rely on knowledgeable, responsive professionals who can navigate the complexities of property and casualty (P&C) insurance. As a Part‑Time Remote Commercial Insurance Account Manager, you will be the frontline advocate for those clients, ensuring their coverage is accurate, up‑to‑date, and aligned with their evolving risk profile. This is not a typical “call‑center” job—it's a strategic partnership role that blends deep insurance expertise with stellar customer‑service skills, all while enjoying the flexibility of remote work.

Key Responsibilities – What You’ll Do Every Day

• Manage a robust portfolio of commercial accounts – oversee an existing book of business, maintaining strong relationships with key decision‑makers.
• Process new business and renewal submissions – gather required data, submit accurate applications to carriers, and follow through to bind coverage.
• Conduct meticulous policy reviews – verify contract terms, endorsements, and coverage limits for both new policies and renewals, flagging any discrepancies.
• Prepare and deliver client documentation – create certificates of insurance, policy summaries, proposals, and detailed renewal notices that are clear and professional.
• Coordinate endorsements, placement requests, and invoicing – act as the liaison between clients, carriers, and internal teams to ensure smooth execution.
• Drive retention initiatives – proactively engage clients, anticipate their needs, and resolve issues before they impact renewal decisions.
• Troubleshoot complex scenarios – apply analytical problem‑solving to address cancellations, claim disputes, audit findings, receivables, and carrier communication challenges.
• Collaborate within a high‑performing remote team – share insights, best practices, and support peers to achieve collective goals.
• Maintain compliance and documentation standards – uphold arenaflex’s internal audit requirements and industry regulations.

Essential Qualifications – Must‑Haves

• Active Property & Casualty (P&C) license in the state(s) you will serve.
• Proven experience (2+ years) in a client‑facing commercial insurance environment, preferably with a focus on both admitted and non‑admitted carriers.
• Demonstrated ability to manage a sizeable book of business with a track record of high retention rates.
• Strong analytical skills with a keen eye for detail when reviewing policies, endorsements, and contracts.
• High proficiency with standard office software (Microsoft Office Suite, Google Workspace) and the ability to quickly adopt arenaflex’s proprietary platforms.
• Excellent written and verbal communication abilities; the capacity to translate complex insurance terminology into understandable language for clients.
• Self‑discipline and time‑management skills necessary for remote work, including a reliable internet connection and a dedicated workspace.
• Strong ethical standards and a commitment to confidentiality and compliance.

Preferred Qualifications – Nice‑to‑Have Extras

• Experience with commercial lines such as General Liability, Commercial Property, Workers’ Compensation, Inland Marine, and Business Auto.
• Familiarity with agency management systems (e.g., Applied Epic, AMS360, Vertafore) and digital submission portals.
• Certification or coursework in risk management, underwriting, or insurance brokerage operations.
• Multilingual abilities that can serve non‑English speaking commercial clients.
• Previous remote work experience with demonstrated success in virtual collaboration.

Core Skills & Competencies – What Sets You Up for Success

• Client‑Centric Mindset – you put the client’s needs front and center, anticipating challenges before they arise.
• Problem‑Solving Acumen – you approach complex issues methodically, leveraging data and industry knowledge to find solutions.
• Attention to Detail – you meticulously review policy language, ensuring nothing slips through the cracks.
• Effective Communication – you can convey intricate insurance details in clear, concise language, both verbally and in writing.
• Organizational Excellence – you juggle multiple tasks, deadlines, and client priorities without losing focus.
• Technology Savvy – you thrive in digital environments, quickly mastering new software, portals, and workflow tools.
• Team Collaboration – you recognize the power of collective intelligence and actively contribute to a supportive remote team culture.

Career Growth & Learning Opportunities at arenaflex

arenaflex invests heavily in the professional development of its people. As a part‑time remote account manager, you will have access to:

• Mentorship Programs – pair with senior underwriters and account executives to deepen industry expertise.
• Continuing Education Stipends – financial support for courses, designations (e.g., CPCU, ARM), and webinars that enhance your insurance knowledge.
• Internal Mobility – pathways to transition into full‑time roles, underwriting, sales leadership, or specialized risk‑management positions.
• Technology Training – hands‑on sessions for advanced agency management systems, data analytics tools, and emerging InsurTech platforms.
• Performance Recognition – quarterly awards, spot bonuses, and public acknowledgment for outstanding client service and retention achievements.

Work Environment & Culture – The arenaflex Difference

At arenaflex, we believe that a high‑performing team thrives when there’s a balance between professionalism and flexibility. Our remote workforce enjoys:

• Flexible Scheduling – design your work hours around personal commitments while meeting client needs.
• Inclusive Community – regular virtual coffee chats, team‑building activities, and an open‑door policy with senior leadership.
• Results‑Oriented Culture – clear performance metrics, transparent communication, and a focus on outcomes rather than clock‑watching.
• Diversity & Inclusion Commitment – recruitment and retention strategies that celebrate varied backgrounds and perspectives.
• Well‑Being Resources – mental‑health days, virtual fitness classes, and a wellness stipend to support holistic health.

Compensation, Perks & Benefits – What You’ll Receive

While specific salary ranges depend on experience and state licensing, a competitive hourly rate is offered for this part‑time role, complemented by:

• Performance‑based bonuses tied to retention and new‑business metrics.
• Comprehensive health, dental, and vision coverage (eligible after a short waiting period).
• Retirement savings plan with employer matching contributions.
• Paid time off (PTO) accrual that can be used for vacation, personal days, or continuing education.
• Technology allowance for home‑office setup – includes a laptop, monitor, and essential software subscriptions.
• Access to arenaflex’s proprietary learning portal for industry certifications and skill‑building modules.
• Employee Assistance Program (EAP) providing confidential counseling and support services.

How to Apply – Take the Next Step with arenaflex

If you are a detail‑oriented, client‑focused professional with an active P&C license and a passion for commercial insurance, we want to hear from you. Click the link below to submit your resume, cover letter, and proof of licensing. Our recruiting team reviews applications on a rolling basis, so the sooner you apply, the faster we can start the conversation.

Apply Now – Join arenaflex Today!

Closing Thoughts

At arenaflex, your expertise helps protect the businesses that power our economy. By joining our remote, part‑time team, you’ll enjoy the flexibility you deserve while making a meaningful impact on each client’s success story. We look forward to welcoming a dedicated, enthusiastic Commercial Insurance Account Manager who is ready to grow with us.