Experienced Customer Experience Manager – Home Improvement Retail Industry

Job Summary:

Join arenaflex, a leading home improvement retailer, as a Customer Experience Manager in our remote customer support team. As a key member of our store initiative and supervisory crew, you will be responsible for ensuring exceptional customer experiences across our entire store, including customer care, division availability, and operational cycles. This is a unique opportunity to work in a dynamic and fast-paced environment, where you will have the chance to mentor partners, address customer service escalations, and perform Director On the Job (MOD) responsibilities.

About arenaflex:

arenaflex is a leading home improvement retailer, dedicated to providing our customers with the best possible shopping experience. We are committed to delivering exceptional customer service, quality products, and innovative solutions to meet the needs of our customers. Our team is passionate about creating a positive and inclusive work environment, where everyone feels valued and empowered to succeed.

Key Responsibilities:

As a Customer Experience Manager, you will be responsible for the following key assignments, obligations, and accountabilities:

Client Experience (25%):

+ Drive customer satisfaction and partner commitment by mentoring partners on best practices and ensuring a high level of customer service. + Resolve customer escalations within the store and through customer care. + Ensure Division Managers and Floor Deals Partners are prepared for high-volume sales periods. + Monitor customer flow through checkouts and take action to ensure customers receive quick and friendly assistance. + Make a positive impact as required.

Individuals (25%):

+ Provide timely coaching based on observations and behavior. + Collaborate with Associate Senior Managers (ASMs) regarding formal performance discussions and discipline. + Recognize partners for demonstrating values-based behaviors and efficiency, and use recognition tools (Partner Grants) to feature partners showing exceptional performance. + Contribute to ASMs on partner performance and participate in ability planning for every hourly partner. + Assist SM and ASMs with partner interviews and recruiting process. + Support and address missed time-clock punches, fluctuations, schedule changes, get call-outs, and speak with ASMs and SM regarding follow-up activities. + Ensure adherence to work rule arrangements in regards to safety and security as outlined in the Guidelines of Execution. + Hold partners accountable for following all Standard Operating Procedures (SOPs).

Chief On the Job (50%):

+ Lead the store opening shot gathering and walk every division to ensure store preparation. + Communicate messages, needs, and tasks to all partners. + Perform Opening, Closing, and MOD responsibilities, as well as other entire store center liabilities. + Approve daily store needs with ASMs and SMs. + Ensure partners complete all store tasks as per timing assumptions. + Contribute to partners, check issue revision, and deterrent activity is set up. + Ensure partners follow all safety and Hazardous Materials procedures and Health Matters rules consistently. + Ensure all equipment and machines are functioning properly. + Review current and forthcoming events and advertisements to determine if any action is required, collaborate with the proper Office Manager or Partner Head Supervisor as needed.

Requirements:

* Bachelor's degree

• Ability to work an adaptable schedule
• Standard least capabilities:

+ Legally authorized to work in the US + Ability to stand or walk for long periods or lift, handle, or carry moderate weight (8-20 pounds)

• Working conditions:

+ Normally situated in an agreeable indoor region + May be exposed to gentle physical discomfort from variables like dust, exhaust, or scents, temperature limits, clearly noise, solid drafts, or bright lights

• Favored capabilities:

+ Entire store management + Large box retail experience + Home improvement industry experience

What We Offer:

* Competitive hourly rate: $20-$30/hour

• Opportunity to work in a dynamic and fast-paced environment
• Chance to mentor partners and develop their skills
• Collaborative and inclusive work environment
• Recognition and rewards for exceptional performance
• Opportunities for career growth and professional development
• Comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex.com/careers](http://arenaflex.com/careers) to submit your application. Apply for this job