Experienced Licensed Customer Service Representative – Collector Car Insurance

Join the team at arenaflex, where passion meets protection and a legacy of excellence is built every day! We are seeking highly skilled and motivated Licensed Customer Service Representatives (CSR) to join our underwriting department at arenaflex. As a Licensed CSR, you will be the first point of contact for all existing customers utilizing our call center for support or service issues, as well as routine service updates. We expect you to provide the best possible customer service while maintaining our underwriting integrity. This role requires an active Property & Casualty or Personal Lines insurance license, prior experience in an insurance service role, a passion for client interaction, strong problem-solving skills, and the ability to thrive in a fast-paced environment. If you are a customer-centric individual with a passion for collector car insurance, we encourage you to apply!

About arenaflex

arenaflex has been specializing in collector car insurance policies since 1976. As an industry leader with an A+ service rating, we offer peace of mind through industry-leading insurance protection for appreciating collector vehicles and collectible items that have special historical, sentimental, or financial value. As part of NSM Insurance Group, arenaflex collaborates with Condon Skelly, Heacock Classic, and JC Taylor Insurance, forming a powerhouse collective within the realm of collectibles and collector car insurance. Our mission transcends insurance; we are on a journey to "Embrace, Protect, and Expand the Collector Community." This is more than a motto; it's a commitment to fostering a vibrant community of enthusiasts, historians, and guardians of prized possessions.

Key Responsibilities

As a Licensed CSR at arenaflex, you will be responsible for:

• Addressing client needs and concerns via phone and email
• Maintaining and utilizing a working understanding of underwriting compliance guidelines
• Answering back-to-back inbound calls
• Making outbound calls as needed
• Establishing customer relationships and following up with customers
• Providing prompt, accurate, and friendly customer service
• Servicing existing customers with endorsements, payments, policy changes, etc., including those that require underwriting authority
• Canceling and Non-renewing policies according to procedures
• Completing necessary documentation quickly and efficiently
• Following and adhering to underwriting compliance and service standards while performing changes to in-force policies
• Conducting risk analysis and evaluating underwriting quality of applicants
• Evaluating application factors/details to appropriately match premium to underwriting risk
• Meeting all production goals
• Completing new business applications for existing customers as needed
• Performing other duties as assigned

Qualifications

To be successful in this role, you will need to possess:

• High school diploma or equivalent
• Active P&C or Personal Lines insurance license in your state of residence
• Prior experience working in a customer-facing insurance service role
• Demonstrated success in a team environment
• Proficiency to multi-task, follow-through, and follow-up
• Excellent communication skills, written and verbal
• Positive customer and quality focus
• Possess an upbeat and positive attitude
• Organized and detail-oriented
• Proactive in problem-solving
• Ability to perform critical thinking and reasoning
• Advanced computer skills
• Reliable high-speed internet

Desired Qualifications

While not required, we are looking for candidates with:

• Associate or bachelor's degree
• Prior underwriting experience
• Prior experience working on a hybrid/remote team
• Prior insurance sales experience

Work Environment and Company Culture

As a Licensed CSR at arenaflex, you will have the opportunity to work in a dynamic and fast-paced environment. Our office is located in Cherry Hill, NJ, and we offer a hybrid or fully virtual work arrangement from anywhere in the continental US. We value our employees' work-life balance and offer a comprehensive benefits package, including:

• Health insurance (medical, dental, vision)
• Flexible spending & health savings accounts
• Life insurance
• Retirement plan
• Paid time off
• Overtime availability
• Employee referral program

Compensation

We offer a competitive salary range of $43-46k ($21-23/hr) depending on experience level, with overtime eligibility (not required).

Weekly Schedule

Our standard workweek is 40 hours, Monday to Friday, with rotating Saturdays (about 1 every 4 weeks).

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development.

We offer

• Ongoing training and development opportunities
• Mentorship programs
• Career advancement opportunities
• Access to industry-leading tools and technology

Join the arenaflex Team

If you are a customer-centric individual with a passion for collector car insurance, we encourage you to apply! Join our team at arenaflex and be part of a legacy of excellence, where every day is an opportunity to contribute to a rich legacy, protect cherished memories, and be part of a community that values passion and excellence. Embrace the extraordinary – apply now! Apply Job! Apply for this job