Experienced Customer Service Agent - Airport Operations

As a key member of the arenaflex team, you will play a vital role in ensuring the smooth operation of airport customer service, providing exceptional experiences for our passengers, and contributing to the success of our mission to transport cargo safely and efficiently. If you're passionate about delivering outstanding customer service, working in a fast-paced environment, and advancing your career, we invite you to join our team as an Experienced Customer Service Agent - Airport Operations.

About arenaflex

arenaflex is a leading provider of airport customer service solutions, dedicated to delivering exceptional experiences for our passengers and cargo customers. Our team is passionate about safety, customer satisfaction, and operational excellence, and we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees.

Key Responsibilities

As an Experienced Customer Service Agent - Airport Operations, you will be responsible for providing exceptional customer service to our passengers and cargo customers, ensuring the safe and efficient handling of baggage and cargo, and contributing to the overall success of our airport operations. Your key responsibilities will include:

• Safely handling and loading/unloading baggage, mail, and cargo to and from aircraft, ensuring timely connections and minimizing delays
• Safeguarding cargo, baggage, and mail from damage, loss, and weather-related issues
• Operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion, ensuring safe and efficient operations
• Using baggage scanners and computers to ensure accurate routing of baggage to destinations
• Collaborating with colleagues to ensure seamless operations and resolving any issues that may arise
• Maintaining a high level of customer satisfaction through effective communication, empathy, and problem-solving skills

Work Environment and Culture

As an Experienced Customer Service Agent - Airport Operations, you will work in a fast-paced and dynamic environment, interacting with passengers, cargo customers, and colleagues from diverse backgrounds. You will be part of a team that values safety, customer satisfaction, and operational excellence, and you will have the opportunity to contribute to the growth and development of our airport operations.

Benefits and Perks

arenaflex offers a comprehensive benefits package, including:

• Competitive salary and performance incentives
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation, earned for use in the following vacation year (April 1 - March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Comprehensive health benefits, including medical, dental, vision, short/long term disability, and life insurance benefits
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare

What You Need to Succeed

To be successful in this role, you will need:

• Consistently prioritize safety and security of self, others, and personal data
• Embrace diverse people, thinking, and styles
• Possess a high school diploma, GED, or high school equivalency
• Be at least 18 years of age and have authorization to work in the United States
• Have a valid driver's license
• Proficiency in English
• Pass a physical ability test (PAT)
• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal

What Will Give You a Competitive Edge

While not required, the following qualifications will give you a competitive edge:

• Previous experience in customer service, airport operations, or a related field
• Knowledge of airport operations, safety procedures, and regulations
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Familiarity with baggage handling systems and equipment

How to Apply

If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and advancing your career, we invite you to apply for the Experienced Customer Service Agent - Airport Operations role at arenaflex. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or qualifications. We look forward to hearing from you! Apply for this job