[Remote] Senior XD Researcher

Note: The job is a remote job and is open to candidates in USA. Mayo Clinic is a top-ranked healthcare provider dedicated to putting the needs of patients first while investing in their employees. They are seeking a Senior User Experience Researcher to lead user research projects, understand user needs, and collaborate with teams to enhance product design and development.

Responsibilities

• Help your team of UX designers, product managers, and engineers to understand user needs
• Work with stakeholders across functions and levels and have an impact at all stages of product design and development
• Explore user behaviors and motivations by conducting primary research such as field studies, interviews, card sorts, tree tests, diary studies, participatory design workshops, surveys, usability tests, and behavioral data analysis
• Work directly with patients, providers, and other users of our digital products, conducting and coordinating studies, and then synthesizing the research into findings for consideration and discussion
• Establish the goals of the research, the methods they will use to gather data, and the budget and timelines required
• Create recruiting screeners, test scripts, and interview guides, and utilize a variety of methods (including in-person, remote/ moderated, remote/unmoderated, etc.) to conduct sessions
• Recruit participants and/or provide oversight to vendors that assist with research and / or subject recruitment
• Create a deep understanding and empathy for our customers
• Understand how research impacts our products and the relevance of research to our products and key stakeholders; identify risks and create mitigation strategies
• Experience with Agile-based functional teams/squads
• Effective communication skills, including the ability to clearly and concisely articulate research, ideas, perspectives in a diplomatic and persuasive manner
• Demonstration of exemplary work and professionalism as a non-managing leader in the XD team, including establishing an environment of psychological safety; the ability to build professional, productive, trusting relationships with partners and team members
• The ability to communicate persuasively and passionately about the value of the discipline and demonstrate the impact of research on business objectives
• Contribute to the evolution of our user research repository and body of knowledge
• Collaborate with and inspiring others on the research team, keeping up with the industry evolution including best practices, research methods, new trends, and tools
• The ability to manage ambiguity, work autonomously and multi-task in a fast-paced environment

Skills

• High School Diploma/GED and 7+ years proven success leading user research projects with demonstrated impact in an agency or enterprise setting (Healthcare experience a plus)
• A compelling portfolio of professional research work that showcases your skills and deliverables
• End-to-end knowledge of all stages of research (study design, recruiting, moderation, analysis and reporting)
• Experience with a variety of research tools, such as User Zoom, Usertesting.com, dScout, Optimal Workshop, Tobii Eye Tracker, Dovetail, or similar tools
• Strong oral and written communication skills, including presentation skills and an ability to persuasively articulate research perspective
• Comfortable in a fast-paced, iterative/agile design process
• A working style that demonstrates respect, initiative, ownership, transparency, and accountability
• Have a genuine passion for helping people who need our help the most
• BS or MS in Human-Centered Design, Human Factors, Cognitive Psychology or related discipline preferred, but not required
• Experience and training in Personal Identification Information (PII) or Personal Health Information (PHI)
• Experience working with Accessibility concerns for Digital product

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Company Overview

• MayoClinic is a nonprofit medical practice and medical research group focused on integrated health care, education, and research. It was founded in 1864, and is headquartered in Rochester, Minnesota, USA, with a workforce of 10001+ employees. Its website is https://www.mayoclinic.org.

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