[Remote] Workforce Management Consultant

Note: The job is a remote job and is open to candidates in USA. Insight Global is seeking a high-impact Functional Lead with strong technical knowledge to drive the end-to-end scheduling and labor forecasting capability for Workforce Management. This role will lead business discovery, process and solution design, and delivery execution across scheduling, forecasting, staffing plans, and related analytics.

Responsibilities

• Drive fit-gap analysis across vendor/product options and current-state tools; recommend the “right” functional approach (process + platform configuration) with clear tradeoffs and decision rationale
• Design forecasting workflows and operating model (inputs, assumptions, scenarios, overrides, governance) to produce reliable demand and staffing plans
• Define scheduling design patterns: shift templates, rules, segment windows, trial schedule sets, and schedule optimization constraints; ensure designs support business realities and compliance
• Establish solution guardrails for accuracy, auditability, and transparency (e.g., how totals are validated, how exceptions/anomalies are handled, how “what-if” analysis is performed)
• Partner with engineering/technology leads to convert functional designs into configuration and build plans (configuration, custom extensions, reporting, automation, integrations)
• Own functional delivery. This includes configuring and customizing vendor applications to meet business needs
• Drive end-to-end lifecycle execution for enhancements, defects, and releases; ensure documentation and artifacts are maintained in standard tracking tools and processes
• Define reporting and analytics needs across forecasting accuracy, staffing vs. plan, schedule adherence/coverage, and operational outcomes; partner on dashboards and operational reporting
• Serve as the functional point leader across HR, operations, and technology teams, driving alignment, decisions, and adoption
• Support training strategy and enablement materials for business users (planners, schedulers, managers), ensuring new processes and tools are understood and adopted

Skills

• 9+ years experience delivering Workforce Management solutions with deep exposure to forecasting, staffing, and scheduling (hands-on functional leadership)
• Strong understanding of WFM scheduling constructs (rules, templates, shifts, optimization constraints) and forecasting concepts (demand modeling inputs, scenarios, overrides)
• 6+ years experience configuring and debugging WFM solutions
• 3+ years experience collaborating with SaaS vendors to deliver business needs
• Excellent communication and stakeholder leadership skills; able to drive decisions, manage competing priorities, and influence across levels
• Experience with agile methodologies, change management, and vendor negotiations
• Experience with WFM platforms such as Infor WFM/Workbrain, UKG, Legion, or similar enterprise scheduling/forecasting tools
• Experience integrating WFM with HR systems (e.g., Workday as a source of worker data) and downstream consumers of schedule/time data
• Experience with emerging technologies like AI in WFM, automation, and digital employee experience platforms
• Reporting/analytics exposure (e.g., dashboards/operational reporting) and comfort collaborating with BI teams/tools
• Experience working in large, matrix organizations
• Familiarity with Agile delivery (Jira/user stories), project governance, and release/change management
• Demonstrated success in leading WFM strategy and execution during mergers, acquisitions, or divestitures

Company Overview

• Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government. It was founded in 2001, and is headquartered in Atlanta, Georgia, USA, with a workforce of 1001-5000 employees. Its website is https://insightglobal.com/.

Company H1B Sponsorship

• Insight Global has a track record of offering H1B sponsorships, with 281 in 2025, 164 in 2024, 75 in 2023, 17 in 2022, 3 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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