Experienced Customer Success Coordinator – Strategic Renewal and Upselling Expert

At arenaflex, we're on a mission to revolutionize the way businesses operate and thrive in today's fast-paced, ever-evolving landscape. As a Customer Success Coordinator, you'll play a pivotal role in driving revenue growth and fostering long-term relationships with our valued customers. If you're a proactive, detail-oriented problem solver with a customer-centric focus and a passion for growth, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions that empower businesses to succeed in an increasingly complex and competitive market. Our team of experts is dedicated to delivering exceptional customer experiences, driving revenue growth, and pushing the boundaries of what's possible. As a Customer Success Coordinator, you'll be part of a dynamic, collaborative environment that values creativity, innovation, and teamwork.

Key Responsibilities

As a Customer Success Coordinator, you'll be responsible for:

• Collaborating with cross-functional teams, including Revenue, Success, Marketing, and Legal, to maximize renewal success and identify additional upselling opportunities
• Working closely with Account Executives to identify expansion opportunities and engage the right sales resources to drive growth within existing accounts
• Completing renewal lifecycle management, including administrative tasks such as acquiring Purchase Orders, forecasting, quoting, agreement negotiations, and order creation and submission
• Engaging with Revenue and Customer Success counterparts to identify and mitigate risk within your customer base
• Partnering effectively with sales account executives to support this customer segment

Who We're Looking For

We're seeking a proactive and detail-oriented problem solver who is committed to ensuring smooth, efficient renewals and anticipating potential challenges. You'll be a team player with a customer-centric focus, prioritizing collaboration and communication with cross-functional teams to deliver the best possible outcomes for customers. As a growth-oriented partner and advocate, you'll be dedicated to identifying expansion opportunities within existing accounts and driving revenue growth.

Essential Qualifications

* Curiosity around SaaS, technology, or workforce development

• Basic understanding of business development, sales, or customer success
• Comfortable using a variety of communication methods, including sending outbound emails, making outbound phone calls, conducting virtual meetings, and leading webinars
• Business sense and ability to analyze data to address customer situations
• Strong communication, organization, and time management skills

Preferred Qualifications

* Experience in a customer-facing role, preferably in a SaaS or technology company

• Familiarity with CRM software and data analysis tools
• Strong analytical and problem-solving skills, with the ability to think critically and creatively
• Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines

Requirements

* Travel Requirements: Recurring travel to our HQ in Utah may be required depending on the role and team member location

Benefits

* Competitive compensation packages

• Medical coverage
• Unlimited PTO and Summer Fridays
• Wellness reimbursements
• Pluralsight subscription
• Professional development funds
• And more!

Work Environment and Culture

As a Customer Success Coordinator at arenaflex, you'll be part of a dynamic, collaborative environment that values creativity, innovation, and teamwork. Our office is a hub of activity, with a focus on open communication, transparency, and mutual respect. We're committed to fostering a culture that supports work-life balance, professional growth, and personal development.

Compensation

The annual base salary + variable for this role is $63,000 - $70,000 USD. arenaflex's pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable.

How to Apply

If you're a motivated, customer-focused professional with a passion for growth and a drive to succeed, we want to hear from you! Apply now to join our team as a Customer Success Coordinator and take the first step towards a rewarding and challenging career at arenaflex. Apply To This Job Apply for this job