Experienced Customer Service Representative – eBay Buyer Experience Team

At arenaflex, we're more than a global ecommerce leader – we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work – every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers – and help us connect people and build communities to create economic opportunity for all.

About the Role:

As an Experienced Customer Service Representative on the Buyer Experience Team at arenaflex, you will be the face of our company, providing exceptional customer service to our valued buyers. You will be working in a fast-paced, dynamic environment, handling high volumes of inbound phone calls, and resolving complex issues with empathy and professionalism.

Key Responsibilities:

* Work in an environment that is challenging, fast-paced, with a high volume of inbound phone-based contacts

• Drive clarity and ask probing questions to identify the root cause of complex issues, conveying realistic expectations about next steps and actions, while identifying the best resolution for arenaflex, the buyer, and the seller
• Demonstrate special care and connection with customers, establishing trust, and driving brand loyalty, while delivering difficult messages
• Apply own judgment in certain cases to proactively find a resolution when not immediately available
• Adhere to performance and metric standards, which will include: AHT, resolution, customer satisfaction, schedule adherence, compliance, quality, and more

What We're Looking For:

* 2 years of call center or relevant customer service experience

• A stellar communicator, with high levels of empathy and emotional intelligence
• Digital proficiency in navigating web-based & e-commerce specific software applications, knowledge bases, instant messaging, and internet searches
• Customer-centric and maintain a high level of customer care in a variety of different and complicated situations
• Skilled and insightful to the needs of customers, maintaining high levels of resiliency while delivering tough messages
• Comfortable in a dynamic, fast-paced, and constantly evolving working environment

Work From Home Requirements:

* Must be located in Texas

• Have a secure workspace in a room or office with a door that closes off from noises and distractions such as pets, children, and other adults
• Willing to work a structured work schedule, which includes not being able to undertake the primary care of another individual (such as a child or adult) during working hours
• Wired internet connection, capable of continuously supporting excellent call quality and high-speed response rates (wireless, DSL, and/or satellite internet service providers are not compatible with our systems)
• Internet service must have a consistent internet speed of 10 mbps download and 4 mbps upload

What We Offer:

* Starting pay of $20.00/hr with differentials for swing and weekend shifts

• Benefits on Day 1 (Medical, Dental, Vision Insurance)
• 16 Days of Paid Time Off
• arenaflex Sabbatical – Every 5 years, receive 4 weeks off at 100% pay
• Teammates receive quarterly performance bonuses and yearly performance raises
• And many more at [arenaflex benefits website]

Why Join arenaflex?

* We love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies!

• We're committed to diversity and inclusion, and we want to ensure that as an employee, you feel safe, included, and that you have the opportunity to bring your unique self to work.
• We're an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.

What's Next?

Thanks for taking the first step in starting your career with arenaflex! We have multiple steps in our process. If you are selected to move forward, you will be contacted via email and asked to complete an online skills assessment. Apply now and join our team of passionate thinkers, innovators, and dreamers – and help us connect people and build communities to create economic opportunity for all. Apply Job! Apply for this job