Software Engineer (Support)

Do you want to work on a customer-focused team?

Do you have a passion for solving technical problems?

Work for a leading customer-focused technology company

Support Software Engineers enable effortless experiences by solving problems and creating solutions for Support. They’re problem solvers who can balance the needs of internal teams with those of our customers. Their functional purpose is to implement solutions to help our teams and customers successfully scale.

Help create solutions for our award-winning Customer Support team

In this role, you will maximize efficiency and improve quality of life for the Customer Support team. As an expert problem-solver, you’ll find success in delivering solutions that improves performance of the Support team.

As a Software Engineer (Support), you’ll be responsible for:

• Developing innovative technical solutions to improve Customer Support efficiency and performance
• Working closely with members of Support Leadership to discover and design opportunities for tooling improvements
• Understanding Support and customer experiences in order to identify opportunities for improvement
• Working closely with other Software Engineers on projects and goals

Do what you love

To be successful in this role you will:

• Have relevant experience in software engineering roles or other equivalent experience
• Demonstrate experience designing and implementing technical solutions
• Have experience with Coldfusion, Javascript, Bash scripting, Python, and related technologies
• Have experience working with git and version control systems
• Have experience writing and maintaining product documentation
• Have experience with Linux, hosting applications and services on Linux systems, DNS, and related technologies

Work in a way that works for you

We recognize that the way in which people want to work and deliver at their best can vary for each person.

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we’re curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you’ll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world’s most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you! Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status. #LI-Remote