Experienced Customer Care Advocate – Insurance Policy Support
At arenaflex, we're on a mission to revolutionize the way businesses approach customer service and IT solutions. As a women-owned business, we pride ourselves on our boutique approach, matching consultants like you to over 1,000 engagements each year. Our core values of customer service, employee development, and quality and integrity drive everything we do. We're committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment and our services. We're seeking an experienced Customer Care Advocate to join our team for a contract assignment with one of our premier financial services clients in Cary, NC. As a Customer Care Advocate, you'll play a vital role in providing exceptional service to our clients, ensuring their satisfaction with our life insurance policies.
Responsibilities:
- Respond to customer requests via telephone, providing excellent service and resolving issues in a timely and professional manner. - Process transactions, prepare correspondence, and fulfill customer needs to ensure customer satisfaction. - Discuss various topics with customers, including: - Enrolling or changing their life insurance amount - Confirming or changing beneficiaries - Policy provisions (how policy works, exclusions, etc.) - Continuing coverage when retired or leaving the employer - Status of customer requests - Billing inquiries - Work under immediate supervision, reporting to an immediate supervisor. - Participate in virtual training and coaching sessions, using video conferencing tools. - Work from home, requiring high-speed internet (500-650 kbps) and a quiet, secure workspace.
Key Qualifications:
- High school diploma or equivalent required. - 1-3 years of experience in customer service or a related field preferred. - Ability to work in a fast-paced environment, handling multiple customer requests simultaneously. - Excellent communication and problem-solving skills. - Strong attention to detail and ability to follow instructions and guidelines. - Ability to work flexible hours, including evenings and weekends, as needed.
Preferred Qualifications:
- Experience working in the insurance industry or a related field. - Knowledge of life insurance policies and procedures. - Strong technical skills, including proficiency in software applications and tools. - Ability to work independently and as part of a team.
What We Offer:
- Competitive compensation and benefits package. - Opportunities for career growth and professional development. - Collaborative and diverse work environment. - Flexible work arrangements, including remote work options. - Recognition and rewards for outstanding performance. - Access to cutting-edge technology and tools. - A comprehensive training program to ensure your success.
Work Environment:
- Our Cary, NC office is a dynamic and inclusive work environment, with a diverse team of professionals. - We prioritize employee development and well-being, offering opportunities for growth and recognition. - Our office is equipped with the latest technology and tools, ensuring you have everything you need to succeed.
How to Apply:
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex.com](http://arenaflex.com) to learn more about our company and our values. We're an Equal Opportunity Employer and welcome applications from diverse candidates.
Apply Now:
To apply for this role, please click on the link below: Apply Job! We look forward to hearing from you and exploring how you can contribute to our team's success. Apply for this job