Experienced Customer Service Representative – Remote Work Opportunity at arenaflex

Join the arenaflex Family and Take Your Career to New Heights

Are you ready to embark on a journey of discovery, growth, and excitement? Look no further than arenaflex, where you'll have the opportunity to explore new horizons, develop your skills, and become the best version of yourself. As you soar to new heights, you'll tackle challenges with ease and confidence, mastering new skills and propelling your career while having a blast. Get ready to enhance both your personal and professional life and take off on an adventure!

Why You'll Love This Role

As a Customer Service Representative at arenaflex, you'll collaborate with clients in a friendly, efficient, and professional manner, providing exceptional service that exceeds their expectations.

Key Responsibilities:

* Issue, reissue, and refund traveler tickets

• Book, ticket, and confirm flight reservations
• Rebook travelers on oversold flights and during irregular operations
• Perform traveler check-in and front seat tasks (excluding curbside), resolve oversold seat tasks, and issue upgrades
• Issue vouchers and coordinate with vendors for traveler lodging facilities, meals, and transportation; coordinate refuel and revitalize
• Perform traveler loading, including ticket lift and ticket lift/confirmation
• Operate door readers/scanners and related tasks, including pre-boarding, observing/checking carry-on items, and departure line standards
• Operate jetways/bridges for the purpose of boarding and deplaning travelers
• Create boarding and departure gate announcements
• Convey domestic/international flight records
• Perform traveler service flight close-out procedures
• Accept, check, and label travelers' items at destination points, full-service ticket counters, and five-star ticket counters
• Maintain the schedule of the flight loading process
• Perform customer service hands-on training
• Process and complete credit card transactions at stands in the ticket counter area and activation stations
• Assist travelers with self-service booth registration and stand staff handling at ticket counters
• Manage lines at ticket counter stands and ticket counters
• Clear/confirm international reports at booths in the ticket counter area and activation stations
• Accept and activate travelers' self-labeled bags at activation stations
• Assist clients requiring special assistance or in-station; assist boarding, deplaning, and moving non-ambulatory travelers, special assistance travelers, as well as unaccompanied minors
• Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
• Have regular and predictable attendance on site, including fulfilling any required overtime requirements.
• Answer and assist during security and emergency situations
• Provide connecting traveler door information
• Provide quality customer service in a professional manner and in accordance with arenaflex's policies.
• Adhere to organization procedures, methods, and performance standards.
• Complete task applicable training stages
• Comply with applicable laws (e.g. DOT, FAA, TSA)
• Utilize various internal resources/frameworks, including during customer communications
• Wear attire as required by organization policy
• All you'll need for success

Minimum Qualifications:

* Education and Earlier Professional Training: + Bachelor's degree

• Language Abilities:

+ Bilingual language skills required in certain areas

• Physical Requirements:

+ Material substantial driver's license as required by local authorities

• Security Requirements:

+ Should meet FAA criminal record checks to qualify for unescorted access awards to airport security identification display areas (SIDA), if applicable + Should have the ability to obtain suitable airport power or potentially US Customs security identifications, if relevant + Completion of a pre-employment drug screen, thorough background check, or potentially fingerprinting to meet organization and security requirements + Should be eligible to work in the U.S.

• Preferred Qualifications:

+ Training and Earlier Professional Training: - Working knowledge of Sabre or other Traveler Service System - Past face-to-face Customer Service experience - Working in a high-speed environment

What You'll Get:

Take advantage of everything arenaflex has to offer:

• Medical Benefits: From day one, you'll have access to your health, dental, medical, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
• Health Programs: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need.
• 401(k) Program: Available upon hire, and business contributions to your 401(k) program are available after one year.
• Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.

Join the arenaflex Family and Be Yourself

From the colleagues we recruit to the clients we serve, care and diversity are the foundation of the powerful workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our clients, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Join arenaflex and be yourself. Apply Job! Apply for this job