Experienced Customer Service Agent – English Speaker (Part-Time / Night Shift) at arenaflex

Are you passionate about delivering exceptional customer experiences and making a real difference in people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further! arenaflex is revolutionizing the global transportation industry with cutting-edge technology, and we're seeking enthusiastic Customer Support Agents fluent in English to join our team. At arenaflex, we're on a mission to create a more sustainable and efficient future for transportation worldwide. Our innovative approach has already made a significant impact on reducing humanity's environmental footprint, and we're committed to continuing this journey with like-minded individuals who share our passion for making a difference. As a Customer Support Agent at arenaflex, you'll be at the forefront of our customer service operations, providing first-line support through phone, email, and digital channels. You'll be the face of our brand, ensuring that every customer interaction is positive, efficient, and productive. Your expertise will be invaluable in helping us achieve our ambitious goals and drive customer satisfaction to new heights.

What You'll Be Doing:

* Providing first-line support through phone, email, and digital channels to ensure seamless customer experiences

• Achieving 'first contact resolution' to handle customer queries quickly and effectively, escalating issues as needed to ensure complete resolution
• Maintaining accurate customer records, updating reasons for contact, solutions provided, and relevant information to support our customers and maintain service quality
• Fostering positive interactions in all communications, making sure customers feel understood and supported
• Meeting agreed service levels (SLA) and contact centre KPIs through efficient and productive support
• Participating in training and briefings to gain expertise and understand client and contact centre requirements
• Adhering to all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations
• Providing feedback and insights on areas that may lead to a poor customer experience
• Embodying the values of arenaflex, ensuring they are reflected in your daily work

What Skills & Experience You'll Bring to Us:

* Fluent English: You possess a high and fluent English (C2 level), both written and spoken

• Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email
• Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly
• Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service
• Eligibility: Be eligible to work in Spain

What We Offer:

* Starting date: 10th of February, 2025

• Contract: Temporary (6 months)
• Salary: €9,743 gross per year
• Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed)
• Fully Paid Training that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based)
• 24 holiday days per year on a full-time basis
• Work Model: Hybrid working model
• Location: Barcelona, Spain

Additional Benefits:

* Employee Assistance Program - Free, confidential, and impartial guidance and support

• Option to sign-up for Discounted Private Health Insurance
• Referral Program: Refer a Friend and get a Referral bonus
• Access to specialised LinkedIn training courses
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
• Best-in-class people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment

About Us:

At arenaflex, we believe in fostering a culture of care, curiosity, and achieving together. This isn't just a slogan - it's reflected in the incredible opportunities we offer, how we do our work, and the way we interact among each other, with customers, and clients. arenaflex International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within arenaflex.

Join Our Team:

If you're passionate about delivering exceptional customer experiences and making a real difference in people's lives, we want to hear from you! Apply now to become a part of our dynamic team and embark on an exciting journey with arenaflex. Apply Now! Apply for this job