Experienced Customer Service Specialist I – Patient Financial Services Representative

At arenaflex, we are dedicated to delivering world-class, patient-centered care as one of the top healthcare provider networks. Our team of professionals is passionate about making a positive impact on the lives of our patients and their families. As a Customer Service Specialist I, you will play a vital role in our Revenue Cycle Career Ladder, where you can grow and develop your skills in a dynamic and supportive environment.

About arenaflex

arenaflex is a leading healthcare provider network that is committed to delivering exceptional patient care and service. Our mission is to provide world-class, patient-centered care that meets the unique needs of each individual. We are proud to be part of a team that is dedicated to making a difference in the lives of our patients and their families.

Job Summary

As a Customer Service Specialist I, you will be responsible for handling and resolving incoming phone calls from patients, insurance carriers, and physician offices. Your primary goal will be to collect outstanding patient balances, establish payment arrangements, and update patient and guarantor accounts with new demographic and insurance coverage information. You will work in a fast-paced environment, handling a large volume of calls and performing your work in a timely manner.

Key Responsibilities

* Handle a high volume of calls and perform work in a timely manner

• Attempt to collect full payment from patients or guarantors in a professional and courteous manner
• Establish payment arrangements per guidelines and document terms in the billing system
• Apply payments collected over the phone to each date of service
• Handle customer inquiries, disputes, and complaints, and escalate contentious complaints to a supervisor or higher management
• Obtain all insurance, demographic, and guarantor information and update patient profiles as well as bill third-party payers as appropriate
• Clearly document in the system a summary of work and follow-up steps after each call

Essential Qualifications

* High school graduate or GED certificate is required

• A minimum of 6 months' experience in a physician billing or third-party payer environment
• Must demonstrate an understanding of contracts, insurance benefits, exclusions, and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance program regulations
• Candidate must demonstrate the ability to understand and navigate the payer adjudication process
• Patient financial and practice management system experience in Epic and/or other electronic billing systems is preferred
• Knowledge of medical terminology is preferred
• Previous call center/claims experience is preferred
• Previous experience in an academic healthcare setting is preferred

Preferred Qualifications

* Experience working in a remote environment

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Strong customer service skills and ability to provide excellent patient care

Career Growth Opportunities and Learning Benefits

As a Customer Service Specialist I, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment. You will have access to ongoing training and development programs, including:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

arenaflex is committed to providing a productive and supportive work environment for all employees. Our company culture is built on the values of:

• Respect and empathy for all patients and colleagues
• Excellence in patient care and service
• Collaboration and teamwork
• Continuous learning and growth
• Integrity and transparency

Compensation, Perks, and Benefits

arenaflex offers a competitive comprehensive benefit package to eligible employees, including:

• Hourly rate ranges: $21.63 - $26.44
• Comprehensive health insurance
• Paid time off to promote a healthy lifestyle
• Various other benefits and perks

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and adheres to all requirements of all applicable federal, state, and local civil rights laws.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care and service, we encourage you to apply for this exciting opportunity. Please submit your application through our website. Apply Job! Apply for this job