Experienced Customer Experience Manager for Orthopedic and Medical Solutions - Remote Sales and Account Management Expertise Required

Introduction to arenaflex

arenaflex is a global leader in providing innovative solutions to the life sciences industry, dedicated to helping biopharma, medical device, and diagnostic companies deliver their therapies to those who need them most. Our teams work tirelessly to provide customers with valuable insights and access to their markets, ultimately demonstrating the value of their products to payers, physicians, and patients. With a strong focus on sales, medical affairs, and clinical support, we have established ourselves as a trusted partner in the industry.

About the Role

We are seeking an experienced Customer Experience Manager to join our team, responsible for delivering valued omnichannel engagement solutions to key stakeholders in a specific geography for our Synvisc and Synvisc One products. As a strategic and customer-centric professional, you will operate in prioritized accounts to increase the number of patients benefiting from our medicine. Your expertise in Key Account Management, local planning, and insight gathering will be essential in driving growth, profitability, and customer experience.

Key Responsibilities

• Grow 100-200 key Synvisc accounts through proactive account management, developing pull-through plans, and disseminating promotional materials through various channels.
• Manage existing contracts, ensure ordering in line with tier pricing structures, and place customer orders through Specialty Distributor selling platforms.
• Prospect new business opportunities, create new customer agreements, and maintain Account Maps and Contact Tools to monitor account performance.
• Conduct live C-Suite Meetings when necessary, and identify opportunities for continuous improvement to enhance team performance.
• Analyze impediments to performance, guide teams towards solutions, and leverage digital and data analytics to drive business growth.
• Utilize innovative tools and technology to enhance the learning experience and assist others in adopting new technology solutions.

Essential Qualifications

To be successful in this role, you will need:

• A minimum of 5+ years of pharmaceutical, biotech, or medical device sales experience, with a focus on Orthopedics, Medical Surgical, or complex account selling.
• Proven success in consistent sales performance, operating with a high degree of integrity, and influencing customers using virtual tools and resources.
• Demonstrated experience working in cross-functional teams, driving business solutions, and engaging with customers across various channels and profiles.
• Strong commercial business acumen, strategic thinking, problem-solving, and innovative thinking capabilities.
• Excellent interpersonal and communication skills, with the ability to develop important relationships with key stakeholders.
• A valid Driver's License, and the ability to travel up to 10% of the time throughout the nation.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• A minimum of 7+ years of pharmaceutical, biotech, or medical device sales experience.
• Strong organizational skills, with the ability to adapt to change in a fast-paced environment.

Technical Skills

You will need to be proficient in:

• Microsoft Office Suite (Outlook, PowerPoint, Word, Excel).
• Power BI and Veeva CRM.
• A BA/BS Degree is required, and fluency in English is essential.

Career Growth and Learning Benefits

At arenaflex, we are committed to providing our employees with opportunities for growth and development. You will have access to a range of training programs, mentorship, and career advancement opportunities to help you achieve your professional goals.

Work Environment and Company Culture

arenaflex offers a dynamic and supportive work environment, with a strong focus on collaboration, innovation, and customer-centricity. Our company culture values diversity, inclusion, and equality, and we are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a base salary range of $90,000 - $130,000, incentive plans, bonuses, and a range of health and welfare benefits. You will also have access to a comprehensive benefit plan, including Health, Dental, Vision, 401k, Tuition Assistance, and Discretionary Time Off.

Conclusion

If you are a motivated and customer-focused professional, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be part of a global leader in the life sciences industry, dedicated to making a positive impact on the lives of patients and healthcare professionals around the world.