Experienced Customer Service & Sales Representative – Industrial Supply Expert

At arenaflex, we're a family-owned, third-generation industrial supply company that has been serving our clients since 1976. We're dedicated to providing exceptional customer service and building long-lasting relationships with our customers. As we continue to grow and expand our services, we're seeking an exceptional Customer Service & Sales Representative to join our team!

About arenaflex

arenaflex is a leading industrial supply company that specializes in providing top-quality products and services to our clients. Our team is passionate about delivering exceptional customer service and ensuring that our clients receive the best possible experience. We're committed to innovation, quality, and customer satisfaction, and we're looking for like-minded individuals to join our team.

Job Description

As a Customer Service & Sales Representative at arenaflex, you will be responsible for providing exceptional customer service to our clients, managing high-volume calls and emails, and driving sales growth through proactive communication and relationship-building. You will be the face of arenaflex, and your excellent communication skills, attention to detail, and ability to work in a fast-paced environment will make you an invaluable asset to our team.

Main Job Duties

* Manage and assign emails to ensure timely and efficient communication with clients

• Process invoices from suppliers, ensuring accuracy and attention to detail
• Deliver customer invoices and receive payments from customers, processing credit card transactions as needed
• Enter tracking numbers into our ERP and eCommerce websites to ensure seamless order tracking
• Manage high-volume phone calls from customers and vendors, providing verbal and email quotes as needed
• Communicate with vendors to confirm price and availability, ensuring timely order fulfillment
• Process orders with vendors and confirm order acknowledgments to ensure accurate order tracking
• Keep track of backorders and follow up with vendors and customers to provide ship dates and updates
• Prepare and reconcile monthly payments to vendors, ensuring accuracy and attention to detail
• Keep track of past-due invoices and follow up with customers to ensure timely payment

Skills and Qualifications

* Excellent verbal, written, and typing skills, with the ability to communicate effectively with clients and vendors

• Highly detail-oriented, with a strong focus on accuracy and attention to detail
• Proactive work ethic and communication skills, with the ability to work independently and as part of a team
• High-level organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Friendly and patient demeanor in a fast-paced environment, with the ability to remain calm under pressure
• Proficient in Microsoft Office, with experience in eCommerce software and industrial equipment, supplies, filtration, or compressed air equipment a bonus
• Ability to maintain confidential financial documentation, with a strong focus on data security and integrity
• Require minimal supervision to complete work and meet deadlines, with a strong focus on self-motivation and accountability

Requirements

* E-commerce/Support & Sales experience: 3 years (Required)

• A reliable and fast internet connection is required for this position, with the ability to work from home and maintain a professional online presence

Benefits and Compensation

* Competitive hourly rate: $22 - $24 per hour

• Two weeks of paid time off, plus all major holidays
• One-hour paid lunch, annual raises, and annual bonuses
• Comprehensive health insurance, including medical, dental, and vision coverage
• 401(k) matching, with a strong focus on retirement savings and security
• Paid time off, including vacation days and sick leave
• Parental leave, with a focus on work-life balance and family support
• Work from home, with the ability to maintain a professional online presence and work independently
• Equipment provided, with a focus on technology and innovation

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to the growth and development of our employees, with opportunities for career advancement and professional development

• We offer regular training and development programs, including workshops, webinars, and online courses
• We encourage innovation and creativity, with a focus on continuous improvement and process optimization
• We foster a culture of collaboration and teamwork, with opportunities to work with cross-functional teams and contribute to company-wide initiatives

Work Environment and Company Culture

* arenaflex is a dynamic and fast-paced work environment, with a focus on innovation, quality, and customer satisfaction

• We value diversity, equity, and inclusion, with a commitment to creating a welcoming and inclusive work environment
• We prioritize work-life balance, with a focus on flexibility, autonomy, and employee well-being
• We celebrate our employees' achievements and contributions, with a focus on recognition and reward

How to Apply

If you're a motivated and results-driven individual with a passion for customer service and sales, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, experiences, and perspectives. We are an affirmative action employer and are committed to creating a work environment that is inclusive, respectful, and free from discrimination. Apply for this job