Experienced Healthcare Customer Service Representative – Telehealth Neuropsychology Support

At arenaflex, we're revolutionizing the way patients receive expert diagnosis and treatment for cognitive disorders related to brain conditions like Alzheimer's, stroke, autism, and more. As a growing, national telehealth company, we're passionate about helping patients get the care they need faster and more affordably than ever before. With our innovative approach, we're committed to making a meaningful difference in the lives of those affected by these conditions. We're seeking a highly skilled and experienced Healthcare Customer Service Representative to join our dynamic team! As a key member of our customer service team, you'll play a vital role in providing exceptional support to patients, their families, and healthcare professionals. If you're a motivated and compassionate individual with a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity.

Responsibilities:

As a Healthcare Customer Service Representative at arenaflex, your primary responsibilities will include:

• Answering inbound sales calls to help patients or their families decide to book our services, providing expert guidance and support throughout the process
• Verifying insurance coverage for patients, submitting pre-authorizations, and ensuring seamless communication with our operations team
• Following up with potential patients to address any concerns or questions they may have, ensuring a positive experience from start to finish
• Scheduling appointments and rescheduling when issues arise, demonstrating flexibility and adaptability in a fast-paced environment
• Providing weekly sales updates to the operations manager, ensuring transparency and accountability throughout the sales process
• Following up with patients on status, including equipment, materials, and surveys, to ensure timely and effective communication

Requirements:

To succeed in this role, you'll need to possess the following essential qualifications and skills:

10+ years of customer service experience

, with a proven track record of delivering exceptional service in a fast-paced environment

5+ years of medical receptionist experience

, including insurance verification and experience working with patients and healthcare professionals

5+ years of inbound sales experience

, with a strong ability to build rapport and close sales

Strong computer and organization skills

, with the ability to navigate our CRM system and other software applications

Highly self-motivated and flexible

, with a passion for delivering outstanding customer service and a willingness to adapt to changing priorities and responsibilities

Ability to work independently

, with minimal supervision, and as part of a dynamic team

Strong communication and interpersonal skills

, with the ability to build rapport with patients, families, and healthcare professionals

Compensation, Growth, and Benefits:

At arenaflex, we're committed to providing our employees with a comprehensive compensation package, including:

Base pay of $42,000-$49,000 per year

, depending on experience

Potential Annual Bonus of up to $5,000

, based on individual and team performance

7 Paid Time Off (PTO) days plus 3 paid holidays

, to ensure you have time to relax and recharge

Medical, Dental, Vision, and 401k Match

, to support your overall well-being and financial security

Flexible schedule

, with the ability to work from home and maintain a healthy work-life balance

Work Environment and Company Culture:

At arenaflex, we're passionate about creating a positive and inclusive work environment that supports the growth and development of our employees. Our company culture is built on the following values:

• Customer-centricity: We're committed to delivering exceptional service to our patients, families, and healthcare professionals.
• Innovation: We're constantly seeking new and better ways to deliver care and support to those affected by cognitive disorders.
• Collaboration: We believe in working together as a team to achieve our goals and support one another in our roles.
• Continuous learning: We're committed to ongoing education and training, to ensure our employees have the skills and knowledge needed to succeed in their roles.

How to Apply:

If you're a motivated and compassionate individual with a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Application Question(s):

* Are you available to answer the phone and be in front of your computer, free of distraction and background noise from approximately 9am-5:30pm pacific standard time (PST) every business day?

Experience:

*

Customer Service: 10 years (Required)

*

Medical receptionist: 5 years (Required)

*

Outbound sales: 5 years (Required)

Language:

*

English Fluently (Required)

Shift availability:

*

Day Shift (Required)

Work Location:

*

Remote

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