Experienced Full Stack Call Center Representative – Customer Service & Data Entry

Join arenaflex, a leading retail pharmacy and healthcare company, in a dynamic remote role that combines exceptional customer service with data entry expertise.

About arenaflex

arenaflex, a subsidiary of arenaflex Boots Union, Inc., is a pioneering healthcare, pharmacy, and retail company with a rich legacy of prioritizing community needs. With over 9,000 retail stores across the United States, Puerto Rico, and the U.S. Virgin Islands, arenaflex serves nearly 10 million customers daily. Our dedicated pharmacists play a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that promote equitable access to care for underserved populations. To best meet the needs of our customers and patients, arenaflex offers a genuine omnichannel experience, with seamlessly integrated physical and digital platforms supported by cutting-edge technology to deliver exceptional products and services nationwide.

Job Summary

We are seeking an experienced Full Stack Call Center Representative to join our remote team. As a key member of our customer service and data entry team, you will be responsible for handling high-volume customer inquiries, processing patient and medication data, and resolving complex issues in a fast-paced environment. If you possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Utilize arenaflex's remedy information entry methodology and rules to process new enrollments by entering information into a suitable system.

• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to obtain missing medication data, and decipher clinical abbreviations (SIG codes).
• Resolve all data entry-related exceptions.
• Handle correspondence to patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients on a case-by-case basis.
• Resolve Outsider Oddballs by reviewing, gathering data, making recommendations, and resubmitting for processing as per individual arrangement requirements.
• Resolve phone calls to healthcare providers and others to obtain data, gain supersede endorsement, or otherwise resolve the Outsider Oddballs.
• Provide support to Pharmacists, both those in the office and those in other areas.
• Identify and escalate issues to senior-level staff as necessary.

Essential Qualifications

* High school diploma or equivalent.

• Essential level computer skills (e.g., start and close down computer, use the mouse to point and click, start and close programs, switch between programs, save files, print documents, and access data online).
• Essential web browsing skills to include opening a program, composing URLs in the correct location, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online.
• Middle-of-the-road level keyboarding skills (at least 25 WPM, typing by memory, organizing files).
• Ability to communicate effectively in writing and verbally.
• 18 years old or older.

Preferred Qualifications

* At least 1 year of pharmacy professional experience in a retail or call center environment.

• At least 1.5 years as a pharmacy professional with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or widely recognized certification agency.
• Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
• Middle to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing files).
• Familiarity with Spanish and English.

What We Offer

* Competitive hourly rate of $25-$35.

• Opportunities for career growth and professional development.
• Dynamic and supportive work environment.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• Generous paid time off and holidays.
• Access to cutting-edge technology and training resources.
• Recognition and rewards for outstanding performance.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our online portal, and we will review your qualifications and experience. Apply for this job