Experienced Customer Onboarding Success Team Leader for Hospitality Industry - arenaflex

Introduction to arenaflex

At arenaflex, we are passionate about driving growth and innovation for our clients, employees, and the community. With over 35 years of experience in generating revenue for the most innovative tech companies globally, we have established ourselves as a leader in outsourced B2B demand, sales, customer success, and revenue operations solutions. Our commitment to cultivating career advancements for our people and supporting them through mentorship, leadership, and career-development programs has earned us a reputation as a top employer in our industry.

About the Customer Onboarding & Success Team Leader Role

We are seeking an exceptional Customer Onboarding & Success Team Leader to join our team at arenaflex. As a leader, motivator, and inspirer, you will be responsible for managing, coaching, and mentoring a team of customer-focused professionals to reach targets and KPIs aligned with the expectations of our clients and arenaflex. If you have a passion for the hospitality industry and a successful background in account management, sales, customer support, customer success, or client relations, we would love to hear from you.

Key Responsibilities

• Adherence to daily, weekly, and monthly KPIs to ensure team performance and efficiency
• Creation and implementation of systems and processes that drive efficiency and performance
• Leadership, motivation, and inspiration of team members to achieve exceptional results
• Hiring and recruitment of new talent as needed to maintain a high-performing team
• Management, coaching, and mentoring of a team of sales agents across multiple sales disciplines to achieve targets and KPIs
• Maintenance of a hands-on approach while adjusting to client demands and strategies
• Gathering a strong understanding of client offerings to enable the team to effectively support clients across differing EMEA territories
• Creation of a culture of focus, teamwork, and outstanding performance within the team
• Driving strong thought leadership within a wider sales team to promote innovation and excellence
• Adherence to team goals as agreed by the client to ensure alignment and satisfaction
• Ownership of day-to-day operations in partnership with client contact and Program Manager to ensure seamless execution
• Responsibility for performance discipline, employee scheduling and attendance, time-card approvals, performance evaluations, and associated management functions
• Partnership with sales operations, quality assurance, and training departments to ensure alignment and support
• Development and implementation of personal development plans for representatives to promote growth and development
• Analysis of data to identify strategic opportunities and implementation of data-driven recommendations to drive sales growth
• Maintenance of a strong understanding of technical integrations with software partners to provide adequate support to clients

Essential Qualifications

• 4+ years of experience in account management, partner support, technical support, customer experience, customer success, or sales
• 1+ year of experience as a leader, coach, trainer, or senior representative
• Proficiency in CRM software, specifically working with leads and opportunities
• Excellent communication and presentation skills, with the ability to engage with clients via phone, email, and video
• Strong quantitative skills and the ability to interpret and apply data to drive decision-making
• Exceptional time management and prioritization abilities
• Comfort working at both strategic and tactical levels in ambiguous environments
• Ability to work within tight deadlines, adapt to changing priorities, and balance short-term needs with long-term initiatives
• Fluency in English
• Fluency in French, Italian, or Spanish is a benefit

Preferred Qualifications

• Experience working in the hospitality industry or a related field
• Knowledge of sales operations, quality assurance, and training departments
• Experience with technical integrations with software partners
• Strong understanding of client needs and expectations

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our employees with valuable opportunities for growth and development. As a Customer Onboarding & Success Team Leader, you will have access to:

• Comprehensive training and career development opportunities
• Education reimbursement to support ongoing learning and development
• Mentorship and leadership programs to promote career advancement
• Opportunities for promotion and advancement within the company

Work Environment and Company Culture

At arenaflex, we pride ourselves on our award-winning workplace culture and commitment to our employees' well-being. As a member of our team, you can expect:

• A supportive and collaborative work environment
• A culture of focus, teamwork, and outstanding performance
• Opportunities for socialization and team-building activities
• A commitment to diversity, equity, and inclusion

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Basic salary per annum of €48,000
• Additional variable bonus component of €12,000 per annum
• Comprehensive VHI Health cover from day one
• Paid birthday leave
• Child/Dependent care reimbursement
• Personal Hardship Loan Program
• Mental health and 24/7 employee assistance program
• Bike To Work Scheme / Taxsaver Leap Card Scheme
• Top-performer and tenure awards

Conclusion

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for the Customer Onboarding & Success Team Leader role at arenaflex. With our commitment to growth, innovation, and employee well-being, we offer a unique and rewarding work environment that will support your career advancement and personal growth. Don't miss this opportunity to join our team and contribute to our mission of driving success for our clients and employees. Apply now to take the first step towards an exciting and fulfilling career with arenaflex.