Experienced Claims Customer Service Representative – Automotive Warranty Coverage and Claims Support

At arenaflex, we're on a mission to revolutionize the automotive warranty industry by providing top-notch coverage and claims support to our customers. We're seeking a bright, outgoing, and energetic Claims Customer Service Representative to join our growing team. As a key member of our claims department, you'll be responsible for delivering exceptional customer service, resolving claims efficiently, and providing accurate information to our customers.

Job Summary

As a Claims Customer Service Representative, you'll be the face of arenaflex, interacting with customers, agents, dealers, and internal staff to resolve claims and provide information on our various levels of contract coverage. You'll be working in a fast-paced environment, using your excellent communication and problem-solving skills to resolve issues and provide a positive experience for our customers.

Key Responsibilities

* Analyze information in our Vehicle Service Contract and claims system to advise customers of the appropriate benefit amounts.

• Request and distribute internal information to aid the Claims Adjudication Department.
• Answer phone and email inquiries and provide information and explanations on the various levels of contract coverage, and claims processes.
• Manage workflow, process, and complete all requests and documents according to established procedures.
• Be a team member, work effectively in a friendly team environment.
• Be interactive and communicative with management and co-workers in a visible manner, requiring camera usage for training, team meetings, and meetings with management.
• Perform other job duties as assigned.

Key to Success

* Minimum High School graduate or GED is required.

• Strong organizational and customer service skills with the ability to problem solve and multitask.
• Detail-oriented with a high level of accuracy in data entry skills.
• The ability to maintain confidentiality of sensitive information.
• Excellent written and verbal communication skills, with the ability to communicate effectively with contract holders, agents, dealers, internal staff/upper management, and customers.
• Proficient working on a PC, with a working knowledge of MS Office, and the ability to learn new programs quickly.
• Type at least 35 wpm, and document information while discussing the claim over the phone.
• Automotive Service Department experience is preferred, but not required. Warranty Administrators, BDC Representatives, Automotive Cashier/Receptionist, Service Writers are also encouraged to apply.

Essential Skills and Competencies

* Excellent communication and interpersonal skills.

• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Detail-oriented with a high level of accuracy in data entry skills.
• Ability to maintain confidentiality of sensitive information.
• Proficient working on a PC, with a working knowledge of MS Office.
• Ability to learn new programs quickly.
• Type at least 35 wpm, and document information while discussing the claim over the phone.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to investing in our employees' growth and development. As a Claims Customer Service Representative, you'll have opportunities to:

• Develop your skills and knowledge in the automotive warranty industry.
• Work with a dynamic team to resolve claims and provide exceptional customer service.
• Participate in ongoing training and development programs to enhance your skills and knowledge.
• Take on new challenges and responsibilities as you grow in your role.
• Enjoy a competitive compensation package, including bonuses and incentives.

Work Environment and Company Culture

At arenaflex, we're proud of our dynamic and inclusive company culture. As a Claims Customer Service Representative, you'll be part of a team that values:

• Collaboration and teamwork.
• Open communication and transparency.
• Continuous learning and development.
• Diversity and inclusion.
• Work-life balance.

Compensation, Perks, and Benefits

As a Claims Customer Service Representative, you'll enjoy a competitive compensation package, including:

• $20.50/hour.
• Additional bonus and incentive opportunities.
• Paid training and upward mobility.
• 401(k) with company match after 90-days of employment.
• Medical, Dental, and Vision Insurance.
• Voluntary Life Insurance.
• Internet Stipend.
• Casual dress code.

Equal Employment Opportunity

arenaflex is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together.

About arenaflex

arenaflex has been honored with multiple Stevie Awards for being a great place to work, and we're growing rapidly. We're a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At arenaflex, we embrace the entrepreneurial spirit, and you'll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow.

Join Our Team

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Claims Customer Service Representative, you'll be part of a dynamic team that values collaboration, open communication, and continuous learning. Apply now to join our team and accelerate your career with arenaflex! Apply Job! Apply for this job